Service Advisor

Jago Consultants; Sidcup; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading car dealership near Swanley seeks a dedicated Service Advisor to join their friendly team. The successful candidate will ensure high standards of customer service, manage service records, and advise customers on repairs and costs. Strong customer rapport and the ability to upsell are essential for delivering excellent results.

Qualifications

• Previous experience as a Service Advisor in a car garage or main car dealership.
• Full driving licence.

Responsibilities

• Ensure customers are informed of required service and repair work.
• Advise on estimated costs of repairs and work.
• Produce job cards and update customer records.

Skills

Customer Service

Sales Skills

Communication

Job description

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We are working with a Car Main Dealership near Swanley who are actively looking for a Service Advisor to join their friendly team. Strong Customer Service background essential!

Job Role– Motor Vehicle Senior Service Advisor

Location– Swanley

Hours– Monday to Friday 8am to 6pm and alternative Saturdays

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience as a Service Advisor in a car garage / main car dealership
• Enthusiastic and passionate about the motor trade
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.