Customer Service Advisor

WFG LIMITED; London; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading company in customer service is looking for a dedicated and friendly Customer Service Representative to join their thriving remote team. You will be the first point of contact for customers, resolving queries and ensuring satisfaction across all communication channels. This role calls for excellent communication skills and a proactive problem-solving attitude, making it perfect for someone passionate about providing outstanding customer service.

Benefits

Flexible remote working environment

Supportive and collaborative team culture

Opportunities for training and professional development

Equipment and tools provided for remote working

Paid holidays and other benefits

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple tasks efficiently.
• Previous experience in customer service or a related field is desirable but not essential.

Responsibilities

• Handle customer enquiries via phone, email, and live chat in a timely and professional manner.
• Resolve product or service issues by clarifying customer concerns and offering appropriate solutions.
• Collaborate with internal departments to escalate and resolve complex queries.

Skills

Communication

Organisational skills

Customer-focused mindset

Problem-solving attitude

Tools

CRM systems

Digital tools

Job description

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About the Customer Service Representative Position

We are looking for a dedicated and friendly Customer Service Advisor to join a thriving remote team. In this role, you will be the first point of contact for our customers, providing exceptional service, resolving queries efficiently, and ensuring customer satisfaction across all communication channels.

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Core Responsibilities:

Handle customer enquiries via phone, email, and live chat in a timely and professional manner.

Resolve product or service issues by clarifying customer concerns, determining the cause, and offering appropriate solutions.

Keep accurate records of customer interactions, transactions, and feedback.

Collaborate with internal departments to escalate and resolve complex queries.

Maintain up-to-date knowledge of company products, services, policies, and procedures.

Deliver a positive customer experience that reflects our brand values.

Apply now with your CV and a short cover letter telling us why you're a great fit for the role. We look forward to hearing from you!

Requirements

Requirements:

Excellent verbal and written communication skills.

Strong organisational skills with the ability to manage multiple tasks efficiently.

Comfortable working independently in a remote environment.

Customer-focused mindset with a proactive and problem-solving attitude.

Confident using digital tools, CRM systems, and communication platforms.

Previous experience in customer service or a related field is desirable but not essential.

What We Offer:

Flexible remote working environment.

Supportive and collaborative team culture.

Opportunities for training and professional development.

Equipment and tools provided for remote working.

Paid holidays and other benefits (depending on contract type).