Customer Service Advisor

Lloyds Banking Group; Glasgow; Remote; GBP 20,000 - 26,000; Full time

Job summary

Join Lloyds Banking Group as a vital part of our customer support team, helping customers through calls and online interactions. Enjoy a rewarding career with comprehensive training, flexible working options, and a commitment to diversity and well-being. Add your voice to a team devoted to making a genuine difference to our customers’ banking experience.

Benefits

Pension contribution of up to 15%

Annual performance bonus

Share schemes including free shares

Flexible benefits like discounts on shopping

22 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Dedicated to resolving customer queries.
• Able to show genuine care and understanding.
• Passionate about helping others.

Responsibilities

• Take inbound customer calls and provide assistance.
• Support customers via social media and web-chat.
• Become knowledgeable about bank products and services.

Skills

Empathy

Customer Service

Communication

Job description

Social network you want to login/join with:

WORKING PATTERN: 4-Day Week (Days) pattern:

• Start times between 8am and 10am and end times between 5.45pm and 7.45pm
• Maximum of 4 out of 7 days (based on a Monday-Sunday week)
• Maximum of 50% weekend days over a 4-week period

START DATE: 20th January 2025

About this opportunity

Do you want to be part of a team that makes a genuine difference to customers?

We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland, and Lloyds Bank brands.

You'll take inbound customer calls and do your best to help the person at the other end of the line (we also connect via social media, web-chat, and remote advice video calls).

You'll show you care and understand what matters to them, and if you don't know the answer, you'll have access to plenty of colleagues who do.

From day one, we'll teach you all about our products, processes, and systems, and you'll learn how to respond to queries quickly and improve every day.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working, and a wide variety of career opportunities – you'll find them all here.

What you'll need

No previous financial services experience is necessary; we'll provide all the training across a comprehensive 4-week program.

This position is mainly a home working role, following onsite training and checks. We seek individuals with a suitable home environment, including a private space for calls and stable Wi-Fi to serve customers effectively.

Successful colleagues will advocate Lloyds Banking Group's products and services and become subject matter experts on our banking app and products by demonstrating excellent knowledge.

Most importantly, you're a people person — working with your team to provide a crucial service to millions of customers.

You should have the passion to empathize with customers and be dedicated to resolving their queries, with a commitment to go above and beyond.

About working for us

We're committed to inclusivity, building an organization that reflects modern society and celebrates diversity in all its forms.

We want our people to feel they belong and can be their best, regardless of background, identity, or culture.

We are leaders in diversity initiatives, including setting goals for diversity in senior roles, creating health packages, and supporting employees with health conditions.

We especially welcome applications from under-represented groups and are disability confident. Reasonable adjustments during recruitment can be requested.

Our benefits include:

• A pension contribution of up to 15%
• An annual performance bonus
• Share schemes including free shares
• Flexible benefits like discounts on shopping
• 22 days' holiday plus bank holidays
• Wellbeing initiatives and parental leave policies

If you're excited about joining our team, get in touch. We'd love to hear from you.