Customer Service Advisor

Lloyds Banking Group; England; Remote; GBP 22,000 - 30,000; Full time

Job summary

Une grande banque au Royaume-Uni recherche des individus pour rejoindre ses équipes de centre d'appels, mettant l'accent sur un service client exceptionnel. Ce rôle, principalement en télétravail après formation, requiert de l'empathie et une volonté de résoudre les problèmes des clients. Sans expérience préalable, une formation complète est fournie, faisant de ce poste une excellente opportunité de carrière.

Benefits

Participation généreuse au régime de retraite jusqu'à 15%

Bonus de performance annuel

Plans d'actions y compris des actions gratuites

Avantages personnalisables

22 jours de congé, plus les jours fériés

Initiatives de bien-être et politiques de congé parental généreuses

Qualifications

• Aucune expérience préalable dans les services financiers nécessaire.
• Passion pour le service client et respect des promesses.
• Environnement de travail à domicile approprié requis.

Responsibilities

• Prendre des appels entrants et aider les clients.
• Accéder aux connaissances des collègues en cas de besoin.
• Participer à un programme de formation de 4 semaines.

Skills

Empathie

Communication

Capacité à résoudre des problèmes

Job description

Social network you want to login/join with:

WORKING PATTERN:

• Start times between 8am and 10am and end times between 5.45pm and 7.45pm
• Maximum of 4 out of 7 days (based on a Monday-Sunday week)
• Maximum of 50% weekend days over a 4 week period

START DATE: 20th January 2025

About this opportunity

Do you want to be part of a team that makes a genuine difference to customers?

We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

You'll take inbound customer calls and do your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll show you care and understand what matters to them, and if you don't know the answer, you'll have access to plenty of colleagues that do.

From day one, we'll teach you all about our products, processes, and systems, and you'll learn how to respond to queries quickly and become better every day.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working, and a wide variety of career opportunities – you'll find them all here.

What you'll need

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.

This position is primarily a home working role following completion of the onsite training and the necessary checks. We're looking for people who have a suitable home environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to serve customers when they need us most.

Crucially, you're a people person - working with your team to provide a crucial service to millions of customers.

The passion to put yourself in the customers' shoes, show empathy, and be dedicated to resolving their query.

The commitment to deliver on your promises and go above and beyond for your customer.

About working for us

Our focus is to ensure we're inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms.

We want our people to feel they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organizations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. If you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits include:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Successful colleagues will be advocates of our products and services and will become SMEs for our banking app and products by demonstrating excellent knowledge. If you're excited to join our team, get in touch.