Service Advisor

Avid Personnel Limited; Shrewsbury; On-site; GBP 28,000 - 34,000; Full time

Job summary

A prominent recruitment agency is seeking an experienced Service Advisor to join their client's team in Shrewsbury. This role requires excellent communication and organisational skills, and a passion for customer service. Responsibilities include welcoming customers, managing service appointments, and providing clear service advice. The client offers a supportive team environment, ongoing training, and a competitive salary package with various perks. A full UK driving license is required for this role.

Benefits

Company pension scheme

Employee discounts on vehicles

Monthly bonus scheme

Annual leave increase with service

Birthday off after 1 year

Qualifications

• Previous experience as a Service Advisor or in customer service within the motor trade is essential.
• Confident using dealer management systems.
• Passionate about delivering a first-class customer experience.

Responsibilities

• Welcoming customers and booking service and repair appointments.
• Providing clear service advice and estimates.
• Liaising with the workshop and keeping customers updated.

Skills

Excellent communication skills

Organisational skills

Ability to work under pressure

Customer service experience

Experience with dealer management systems

Tools

Pinnacle

1Link

Motability

Job description

Overview

Service Advisor - Shrewsbury

Avid Personnel are seeking an experienced Service Advisor to join their client's team operating out of their Shrewsbury based facility.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, team-focused environment? Our client is seeking an enthusiastic and customer-focused Service Advisor to join their award-winning aftersales team.

About the role

As a Service Advisor, you'll be the key link between customers and the workshop team. You'll greet customers, manage their service and repair needs, and ensure they receive a seamless experience from start to finish.

Key responsibilities

• Welcoming customers and booking in service and repair appointments
• Providing clear and accurate service advice and estimates
• Liaising with the workshop and keeping customers updated throughout the day
• Upselling additional products and services where appropriate
• Managing invoicing and handover of vehicles on collection
• Signposting customer surveys to secure great feedback

About you

• Previous experience as a Service Advisor or in a customer service role within the motor trade is essential
• Excellent communication and organisational skills
• Confident using dealer management systems (Pinnacle, 1Link, Motability) (Training provided)
• Ability to work under pressure and as part of a friendly, professional team
• Passionate about delivering a first-class customer experience

What our client offers

• A supportive and welcoming team environment
• Ongoing training and career development opportunities
• Company pension scheme
• Employee discounts on vehicles, servicing, and parts
• Bonus scheme rewarding great performance

Why join our client?

With a long-standing reputation for excellence and customer satisfaction, our client is proud to represent some of the UK's leading automotive brands. They invest in their people and culture — creating a workplace where you can grow and succeed. They offer full ongoing manufacturer training with fantastic internal career prospects. The successful candidate will have access to the company pension scheme and company discount programmes.

A full valid UK driving license is required for this role

• 22 days annual leave increasing to 25 days with length of service
• Birthday off after 1 year's service
• Monthly bonus scheme
• Company pension scheme
• Company referral scheme
• Access to company discounts

Salary: £28,750 basic with a realistic OTE of 34K with uncapped commission.

Working Hours: Monday to Friday, plus Saturday rota