Service Advisor

Perfect Placement; Shippon; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

40-hour week

Holiday entitlement

Rewards platform discounts

Staff bike discounts

Manufacturer training

Life assurance & parental leave

Access to iconic brands

Job summary

Perfect Placement is seeking a dedicated motorcycle Service Advisor for a franchise-approved dealership in Abingdon. You will be the face of the aftersales team, delivering top-level customer service and supporting growth.

The role offers a negotiable starting salary with performance bonuses, typical on-target earnings around £33,000 per annum, a 40-hour week Monday–Friday, and access to an online rewards platform plus staff discounts.

Qualifications

• Proven experience in customer service, ideally within the automotive or motorcycle industry.
• Strong organisational skills and a focus on achieving performance targets.
• Excellent communication and interpersonal skills.
• Passion for motorcycles, with knowledge of high-end brands preferred.
• A valid UK motorcycle licence with minimal points is highly desirable but not essential if you have a strong passion for motorcycles.
• Ability to work as part of a team and handle multiple customer needs simultaneously.

Responsibilities

• Promote and endorse the dealership's aftersales services to customers.
• Provide expert advice and assistance on motorcycle maintenance, repairs, and merchandise.
• Manage customer walk-ins professionally, ensuring high standards of service and satisfaction.
• Process payments, invoices, and warranty claims efficiently.
• Maintain accurate stock levels, ensuring parts are correctly stored, pre-picked, and ready for workshop jobs.
• Support the sale of motorcycle clothing, accessories, and merchandise.
• Build strong customer relationships, encouraging repeat business and referrals.
• Collaborate with the Service Manager and team to meet and exceed targets and performance standards.

Skills

Customer service

Communication

Organisational skills

Teamwork

Motorcycle knowledge

Job description

We are seeking a dedicated motorcycle Service Advisor on behalf of our client, a franchise-approved motorcycle dealership based in Abingdon. The motorcycle Service Advisor role offers a dynamic opportunity to work with renowned motorcycle brands within a reputable dealership environment. As a motorcycle Service Advisor, you will be the face of the aftersales team, delivering exceptional customer service and supporting the dealership's growth.

Benefits:

• Negotiable starting salary with performance bonuses, producing on-target earnings of approximately £33,000 per annum
• 40-hour working week, Monday to Friday
• Enhanced holiday entitlement and bank holiday enhancements
• Access to an online rewards platform offering discounts across multiple retailers
• Staff purchase discounts on bikes, parts, servicing, and motorcycle clothing
• Full manufacturer-approved training
• Additional company benefits including life assurance, shared parental leave, and entry into dealership competitions
• Rare opportunity to work with iconic motorcycle brands

Duties of a Service Advisor:

• Promote and endorse the dealership's aftersales services to customers
• Provide expert advice and assistance on motorcycle maintenance, repairs, and merchandise
• Manage customer walk-ins professionally, ensuring high standards of service and satisfaction
• Process payments, invoices, and warranty claims efficiently
• Maintain accurate stock levels, ensuring parts are correctly stored, pre-picked, and ready for workshop jobs
• Support the sale of motorcycle clothing, accessories, and merchandise
• Build strong customer relationships, encouraging repeat business and referrals
• Collaborate with the Service Manager and team to meet and exceed targets and performance standards

Requirements of a Service Advisor:

• Proven experience in customer service, ideally within the automotive or motorcycle industry
• Strong organisational skills and a focus on achieving performance targets
• Excellent communication and interpersonal skills
• Passion for motorcycles, with knowledge of high-end brands preferred
• A valid UK motorcycle licence with minimal points is highly desirable but not essential if you have a strong passion for motorcycles
• Ability to work as part of a team and handle multiple customer needs simultaneously

This is an excellent opportunity for a motivated motorcycle Service Advisor to develop their career within a well-established dealership. Our client values commitment and professionalism, offering an environment that supports career growth and awards your efforts.