Customer Service Advisor

Jago Consultants; Havant; On-site; GBP 26,000 - 32,000; Full time

Job summary

Jago Consultants is seeking a Service Advisor for a main car dealership in the Havant area of Hampshire. The role focuses on delivering excellent customer service while promoting vehicle services.

You will advise customers on service needs, provide cost estimates, and upsell appropriate products. A full driving licence is required, with prior experience in a motor garage.

Qualifications

• Experience as a Service Advisor in a motor garage.
• Full driving licence.

Responsibilities

• Ensure customers are aware of service and repair work in a professional manner.
• Advise on estimated costs of repairs and work to be undertaken.
• Upsell additional products to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on in-house computer system.
• Update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.

Skills

Customer service

Communication

Education

Full driving licence

Job description

Service Advisor needed in the Havant area of Hampshire.

Havant Customer Service Advisor salary around £26,000 + OTE of up to £32,000

We are working with a Main Car Dealership who are actively looking for a Service Advisor to join there friendly team. Havant area of Hampshire.

Job Role – Motor Vehicle Customer Service Advisor

Salary – £26,000 + OTE of up to £32,000

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.