Service Advisor

Jago Consultants; Horsham; On-site; GBP 26,000 - 28,000; Full time

Job summary

Jago Consultants is assisting a motor garage in Henfield, West Sussex, to recruit a Service Advisor. You will explain service needs clearly to customers, advise on costs and timescales, and upsell where appropriate.

The role offers a path toward management and development within a friendly, customer-focused team. Applicants should have prior Service Advisor experience in a motor garage and hold a valid driving licence.

Qualifications

• Previous experience as a Service Advisor within a motor garage.
• Full driving licence.
• Strong customer service and CSI focus.

Responsibilities

• Explain service and repair work to customers clearly and professionally.
• Advise on estimated repair costs and timelines.
• Suggest additional products when appropriate to customer needs.

Skills

Service Advisor experience

Customer service

Upselling skills

Job description

Service Advisor needed in the Henfield area of West Sussex.

We are working with a Motor Garage who are actively looking for a Service Advisor to join there friendly team. Henfield area of West Sussex. Will suit someone looking to progress into a manager role.

Job Role – Motor Vehicle Service Advisor (progressions to management)

Salary – £26-28k plus bonus (approx 3k)

Hours:

Mon-Fri 8.00-6.00 / every other Saturday 8am to 12pm

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

For this Service Advisor position you will have:

• Previous experience working as a Service Advisor within a motor garage
• Full driving licence

As a Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.