Service Advisor

Auto Skills UK; Ospringe; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Overtime opportunities

Early finishes

Professional environment

Job summary

Auto Skills UK is recruiting a Service Advisor in the United Kingdom. The role sits in a busy commercial vehicle service department, acting as the main link between customers, the workshop, and the service team.

You will be the first point of contact face-to-face and over the phone, ensuring a professional journey for every vehicle. The position offers an early finish with excellent overtime potential, a basic salary up to £33,000 DOE, and overtime paid at time and a half.

Qualifications

• Previous experience as a Service Advisor or similar customer-facing automotive role.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Confidence when speaking with customers and upselling additional work.
• Good understanding of vehicle parts and repair processes.
• Ability to understand labour times and book times.
• Good IT and administration skills.
• A proactive and customer-focused approach.
• Commercial vehicle experience would be advantageous.

Responsibilities

• Act as the first point of contact for customers.
• Book vehicles into the workshop for servicing, maintenance and repairs.
• Liaise closely with Workshop Technicians and Service Teams.
• Keep customers updated on vehicle progress and repair requirements.
• Prepare and manage job cards.
• Assist with administration and invoicing.
• Provide accurate information on parts, repairs and labour times.
• Promote additional products and services where appropriate.
• Ensure customer expectations are managed effectively.
• Maintain accurate records and follow company procedures.

Skills

Customer service

Communication

Upselling

IT skills

Administration

Vehicle knowledge

Proactivity

Commercial vehicle experience

Tools

MS Office

Job description

SERVICE ADVISOR

Salary: Up to £33,000 DOE + Overtime

Hours: Monday to Friday | Alternate Saturday Mornings

Saturday Overtime: Paid at Time and a Half

Are you an experienced Service Advisor looking for a new opportunity with an early finish and excellent overtime potential?

We are recruiting for a customer-focused Service Advisor to join a busy and professional commercial vehicle service department. This is a central role, acting as the key link between customers, the workshop and the wider service team.

The successful candidate will be the first point of contact for customers both face-to-face and over the telephone, ensuring they receive a professional and efficient service throughout their vehicle's journey.

The Role:

• Act as the first point of contact for customers
• Book vehicles into the workshop for servicing, maintenance and repairs
• Liaise closely with Workshop Technicians and Service Teams
• Keep customers updated on vehicle progress and repair requirements
• Prepare and manage job cards
• Assist with administration and invoicing
• Provide accurate information on parts, repairs and labour times
• Promote additional products and services where appropriate
• Ensure customer expectations are managed effectively
• Maintain accurate records and follow company procedures

What We're Looking For:

• Previous experience as a Service Advisor or similar customer-facing automotive role
• Excellent written and verbal communication skills
• Strong customer service and interpersonal skills
• Confidence when speaking with customers and upselling additional work
• Good understanding of vehicle parts and repair processes
• Ability to understand labour times and book times
• Good IT and administration skills
• A proactive and customer-focused approach
• Commercial vehicle experience would be advantageous

What's On Offer:

• Basic salary up to £33,000 DOE
• Overtime paid at time and a half
• Monday to Friday, early finishes
• Saturday overtime paid at time and a half
• Full-time, permanent position
• Opportunity to develop your automotive and commercial vehicle knowledge
• Supportive and professional working environment

If you're an experienced Service Advisor looking for an early-start role with excellent overtime opportunities, we'd love to hear from you.