Service Advisor

Busseys; Norwich; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Commission opportunities

Employee benefits

Inclusive culture

Job summary

Busseys in Norwich is seeking a Service Advisor to join our frontline service team. You will be the friendly single point of contact for customers from arrival through to collection, ensuring a smooth, transparent service experience and high customer satisfaction.

The role emphasizes excellent service delivery, clear communication, and confidence when speaking with customers. We welcome flexible working patterns and aim to tailor hours to suit the right candidate.

Qualifications

• Background in delivering excellent service.
• Confident communication with customers.
• Experience in service or retail environments preferred.

Responsibilities

• Greet customers and identify their needs.
• Keep customers informed about their vehicle service progress.
• Explain visits on collection to ensure satisfaction.
• Coordinate with other departments to deliver great service.
• Follow up with customers after their visit to check satisfaction.

Skills

Customer service

Communication

Relationship building

Attention to detail

Job description

We have an exciting opportunity for a Service Advisor to join the Busseys Group and develop a long-term career with a motivated service team, focused on delivering a fantastic customer experience.

As part of the front line team, our Service Advisors are key to the relationships we have with our customers and to the success of our business. The service desk is an exciting, fast paced environment where attention to detail, calmness under pressure and common sense are essential attributes.

You will provide a friendly, single point of contact to our customers from arrival at the service desk, keeping them informed about the progress of their vehicle throughout the day, ensuring they are completely satisfied with their experience.

The key aspects of your role will be:

• Meeting and greeting customers, and identifying their needs
• Keeping our customers fully informed throughout their visit
• Explaining everything about the visit to the customer when they collect their vehicle and ensuring that they are completely satisfied
• Liaising with other departments to make sure the customer receives brilliant service all round
• Contacting the customer after their visit to check everything is OK

We are looking for an enthusiastic, driven person ready to bring their passion and flair to the role, as part of our Norwich Service department.

Preferably you will have a background in delivering excellent service and have a natural confidence when speaking to customers. The ideal candidate will hold experience within the motor industry, however experience in similar industries will be considered.

As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns, both in terms of hours per day and days per week. If you are the right candidate for the role, we will do our best to accommodate your needs.

In return, you will enjoy a highly rewarding role within our business, a generous base salary, commission opportunities, and excellent employee benefits.

We are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace. We are committed to ensuring every employee & job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality religion or belief. We are opposed to all forms of unlawful and unfair discrimination.