Service Adviso

Group 1 Automotive; Norwich; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Exclusive retail discounts

Car discounts & servicing offers

Company pension scheme

Flexible working options

Cycle-to-work scheme

Wellbeing support

Healthcare access 24/7

Volunteer day

Share purchase plan

Referral rewards

Training & development

Life assurance

Job summary

Group 1 Automotive’s Volkswagen Norwich service team is seeking a Service Advisor to act as the main point of contact for customers while their vehicles are in for maintenance and repairs. You will ensure clear communication, promote additional services, and maintain strong customer relationships throughout the service journey.

The role involves welcoming customers, scheduling appointments, and keeping records up to date, with a focus on delivering trusted and transparent experiences in a

Qualifications

• Clear and effective communication with customers and colleagues.
• Proven track record in delivering high quality customer service.
• Ability to identify customer needs and upsell services.
• Strong time management and the ability to work under pressure.
• Experience in target-driven roles with demonstrable results.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner.
• Keep customers informed on progress of repairs and maintain transparency.
• Develop product knowledge and participate in manufacturer-led training.
• Promote additional services and repairs based on technician recommendations.
• Schedule workshop appointments accurately and efficiently.
• Make pre-appointment customer calls to confirm bookings and address questions.
• Maintain accurate customer records in the system.

Skills

Excellent communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Service Advisor - Volkswagen Norwich

Good, honest, rewarding work. It's how we're built.

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.