Service Advisor

Confidential; Newtownards; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Industry-leading bonus scheme

33 days annual leave

Pension scheme

Life Assurance

Vehicle purchase scheme

Discount on Service, Bodyshop and Part

Volunteer day

Cycle to work

Gym membership

Perks at Work

Job summary

Confidential's Belfast-area dealership is seeking a Service Advisor with strong customer service and Administration skills, preferably with Kerridge experience. You will meet and greet customers, book in vehicles, raise and close job cards, gain work authorisations, and liaise with the workshop.

You will manage courtesy cars via One Link, costings, invoicing, handovers, and upsell where appropriate. The role comes with an industry-leading bonus scheme, 33 days leave, pension, life assurance, and

Qualifications

• You will have strong customer service and administration skills.
• You should be able to greet customers and manage bookings and job cards.
• Experience with Kerridge or similar dealership systems is preferred.
• Ability to gain authorisations and liaise with workshop for progress.

Responsibilities

• Meet and greet customers into the service reception.

Skills

Customer service

Administration

Communication

Upselling

Tools

Kerridge

RTC

One Link

Job description

This Service Advisor opportunity is based within our clients successful, dealership based in the Belfast area.

The ideal Service Advisor candidate will have main dealer experience, excellent customer service and administration skills coupled with Kerridge experience. If you have experience with RTC and One Link this would also be a distinct advantage.

Service Advisor Benefits include:

• Industry leading package bonus scheme with uncapped earnings and an upsell bonus
• 33 days annual leave. in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Childcare voucher scheme
• Cycle to work purchase scheme
• Discounted Gym membership
• Access to Perks at Work discount website

Service Advisor Requirements:

• You will be responsible for meeting and greeting customers into the service reception
• Booking in vehicles
• Raising and closing job cards
• Gaining authorisations for work to be carried out
• Liaising with the workshop in regards to work in progress
• Arranging courtesy cars using the one link system
• Costing, invoicing, customer handovers and up-selling.