SERVICE ADVISOR

Ernest Doe & Sons Ltd; Marlesford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

32 days annual leave

Pension

Life Assurance 2x salary

Staff Discount

Car Tyre Discount

Sick Pay

Winter Flu Jab

Employee Referral Bonus

Job summary

Ernest Doe & Sons Ltd in the United Kingdom is seeking a proactive Service Administrator to support the day-to-day running of the busy Service Department. You will provide administrative support to the Service Manager and act as a vital link between customers and technicians, ensuring clear communication throughout repairs and maintenance.

Strong organisational and confidentiality skills are essential. A full UK driving licence may be required for occasional site visits.

Qualifications

• Experience in service operations is preferred.
• Ability to manage customer accounts and relationships.
• Strong organisational and administrative skills.
• Full UK driving licence may be required.

Responsibilities

• Support day-to-day running of the service office.
• Provide administrative support to the Service Manager.
• Act as a vital link between customers and technicians.
• Maintain accurate service records and prepare job cards.
• Coordinate with Parts and Warranty departments.
• Deliver excellent customer service at all times.

Skills

Service Department experience

Customer account management

Administrative skills

Driving licence

Team player

Discretion and confidentiality

Communication skills

Organisation and multitasking

Job description

Reporting to the Service Manager, you will play a key role in supporting the day-to-day running of our busy Service Department. You will provide administrative support to the Service Manager, ensuring the efficient operation of the service office, while acting as a vital link between our customers and technicians. You’ll ensure clear and accurate communication throughout the repair and maintenance process for agricultural, construction and groundcare machinery, helping to deliver excellent customer experience.

Essential Skills/Experience

• Ideally have experience working within a Service Department, or a good understanding of service operations. Experience within the agricultural, construction, horticultural or automotive industries would be advantageous.
• Manage existing customer accounts while developing strong relationships with new and existing customers, delivering a high standard of service and meeting a wide range of customer expectations.
• Maintain accurate and up-to-date service records, including the preparation of job cards, liaising with the Parts Department to ensure the timely completion of repairs, and working with the Warranty Department to ensure compliance.
• Deliver an excellent standard of customer service at all times.
• Be self-motivated with the ability to work independently and use your own initiative.
• Hold a full UK driving licence, as occasional travel to customer sites using a company vehicle may be required to collect or return equipment.
• Demonstrate strong organisational and administrative skills, with the ability to prioritise workloads and multitask effectively in a busy environment.
• Be able to handle confidential information with discretion and professionalism.
• Show enthusiasm, energy and a positive attitude when engaging with customers and colleagues.
• Be flexible and willing to work within both an office and workshop environment.
• Work collaboratively as part of a team to support the smooth running of the Service Department.
• Demonstrate confidence in making decisions and the ability to respond quickly and effectively in a fast-paced environment.

Additional Information

• Start Date: Immediate, but subject to candidates notice period
• Hours: 40hrs per week – 8am to 5pm Monday to Friday (1-hour unpaid lunch).
• Salary:
• ompetitive, depending upon experience plus profit-related bonus
• Benefits: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Car Tyre Discount, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)