CONSTRUCTION SERVICE TECHNICIAN

Ernest Doe & Sons Ltd; Ilchester; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Company vehicle

32 days annual leave including bankhol

Workplace pension

Life assurance (2x salary)

Staff discount

Job summary

Ernest Doe & Sons Ltd is seeking a service technician to diagnose and repair construction machinery using the latest diagnostics and telemetry systems. You will handle chargeable, warrantable, and internal jobs while maintaining high customer service standards.

The role requires lifting heavy machinery, working with special tools, and long hours on a rota, including weekends. A full UK driving license is essential, and a company vehicle is provided.

Qualifications

• Experience in Construction or Agricultural industry.
• Diagnose hydraulic and electrical faults using advanced software.
• Able to lift heavy machinery and use special tools.
• Team player who can also work independently.
• Excellent communication and customer service for client-facing role.
• Proficient with diagnostic software.
• Full, clean driver's license.
• Willing to work long hours and weekends on a rota.
• Maintains good health and fitness.

Responsibilities

• Maintain and repair construction machinery using advanced diagnostics.
• Provide high-quality repairs on chargeable, warrantable, or internal jobs.
• Interact with customers to explain issues and solutions.
• Ensure safe handling and operation of heavy equipment.

Skills

Machinery diagnosis

Customer service

Diagnostic software

Heavy lifting

Driver's license

Tools

Diagnostic software tools

Special tools

Job description

Reporting directly to the Service Manager, you will be part of a dedicated group that uses cutting-edge technology, including the latest laptop diagnostics and telemetry systems, to maintain and repair construction machinery sold by our sales department.

Essential Skills/Experience

• In-depth knowledge of or experience in the Construction or Agricultural industry (advantageous).
• Skilled in diagnosing hydraulic and electrical faults using advanced software tools and delivering high-quality repairs on chargeable, warrantable, or internal jobs.
• Comfortable handling and lifting heavy machinery, with the ability to use special tools when required.
• A proactive team player who can also excel independently.
• Excellent communication and customer service skills, vital for this client-facing role.
• Proficient in computer usage, particularly diagnostic software.
• A full, clean driver's license.
• Self-motivated, reliable, and capable of working under pressure to meet customer demands, including long hours and weekend cover (on a rota)
• Maintain a good general level of health and fitness

Additional Information

• Start Date: Immediate, but subject to candidates notice period
• Hours: 39 hours per week - 8am to 5pm, Monday to Thursday and 8am to 4pm Friday (1- hour unpaid lunch) Overtime paid at time and a half on completion of 39 hours Monday to Friday.
• Salary:
• ompetitive, dependent on experience, plus company vehicle
• Benefits: 32 days annual leave including bank holidays, Company Vehicle, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary