Service Technician

Ernest Doe & Sons Ltd; Essex; On-site; GBP 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone for business use

Profit-related bonus

Staff discount

Job summary

Ernest Doe & Sons Ltd—Fyfield branch in Essex—seeks an experienced Service Technician to repair and maintain agricultural and horticultural equipment. You will diagnose faults, perform maintenance, and use diagnostic software to support your work, liaising with customers and suppliers.

The role is permanent, full-time (39 hours/week), with an 8am–5pm Mon-Thu and 8am–4pm Fri schedule, overtime paid after contracted hours, and a company vehicle plus mobile phone for business use.

Qualifications

• Experience in the agricultural or horticultural machinery industry (preferred).
• Strong fault-finding and repair skills.
• Physically capable of handling machinery (with tools or assistance where required).
• Excellent customer service and communication skills.
• Ability to work autonomously and take initiative.
• Full UK driving licence required.
• Good general fitness and a professional appearance.

Responsibilities

• Diagnosing faults and carrying out repairs on a range of agricultural and horticultural machinery.
• Performing maintenance, warranty, and chargeable service work.
• Using the latest diagnostic software and tools to support your technical work.
• Liaising with customers and suppliers in a professional manner.
• Working independently and as part of a team to deliver a high standard of service.
• Following health & safety procedures and maintaining workshop standards.

Skills

Fault finding

Repair skills

Customer service

Autonomy

Tools

Diagnostic software

Workshop tools

Job description

We’re looking for an experienced and motivated Service Technician to join our well-established team at our Fyfield branch in Essex. In this hands‑on role, you'll be responsible for the repair and maintenance of agricultural and horticultural equipment sold by our sales departments.

What You’ll Be Doing:

• Diagnosing faults and carrying out repairs on a range of agricultural and horticultural machinery
• Performing maintenance, warranty, and chargeable service work
• Using the latest diagnostic software and tools to support your technical work
• Liaising with customers and suppliers in a professional manner
• Working independently and as part of a team to deliver a high standard of service
• Following health & safety procedures and maintaining workshop standards

What We’re Looking For:

• Experience in the agricultural or horticultural machinery industry (preferred)
• Strong fault-finding and repair skills
• Physically capable of handling machinery (with tools or assistance where required)
• Excellent customer service and communication skills
• Ability to work autonomously and take initiative
• Full UK driving licence required
• Good general fitness and a professional appearance

Additional Info:

• Start Date: Immediate, but subject to notice period
• Hours:8am to 5pm, Monday to Thursday, 8am to 4pm Friday (1hr unpaid lunch)
• Overtime: paid at time and a half following the completion of contracted hours
• Contract: Permanent, full-time, 39 hours per week
• Salary: Competitive, depending upon experience, hourly paid, plus company vehicle and mobile phone for business use
• Bonus: Annual profit related bonus
• 32 days holiday (including bank holidays)
• Company Sick Pay Scheme & Life Assurance (2x salary), Workplace Pension, Employee Referral Bonus, Staff discount in Country Stores, Winter Flu Jab Service & Wellbeing Focus Group