Service Technician

Ernest Doe & Sons Ltd; England; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone for business use

Annual profit-related bonus

32 days holiday including bank holidays

Workplace Pension

Employee Referral Bonus

Staff discount in Country Stores

Winter Flu Jab Service

Wellbeing Focus Group

Job summary

A leading agricultural machinery company in the UK is seeking an experienced Service Technician for their Fyfield branch in Essex. The role involves diagnosing and repairing agricultural machinery, performing maintenance tasks, and providing excellent customer service. Candidates should have relevant experience, strong fault-finding skills, and a full UK driving license. This full-time position offers competitive salary, overtime pay, and various employee benefits including sick pay and life assurance.

Qualifications

• Experience in agricultural or horticultural machinery industry preferred.
• Full UK driving license required.
• Good general fitness and professional appearance.
• Excellent customer service and communication skills.
• Ability to work autonomously and take initiative.

Responsibilities

• Diagnosing faults and repairing machinery.
• Performing maintenance and warranty service work.
• Using diagnostic software and tools effectively.
• Liaising professionally with customers and suppliers.
• Maintaining workshop standards and following safety procedures.
• Following health & safety procedures and maintaining workshop standards.

Skills

Fault-finding skills

Repair skills

Customer service skills

Communication skills

Physical capability

Initiative

Tools

Diagnostic software

Job description

We’re looking for an experienced and motivated Service Technician to join our well-established team at our Fyfield branch in Essex. In this hands-on role, you'll be responsible for the repair and maintenance of agricultural and horticultural equipment sold by our sales departments.

What You’ll Be Doing

• Diagnosing faults and carrying out repairs on a range of agricultural and horticultural machinery
• Performing maintenance, warranty, and chargeable service work
• Using the latest diagnostic software and tools to support your technical work
• Liaising with customers and suppliers in a professional manner
• Working independently and as part of a team to deliver a high standard of service
• Following health & safety procedures and maintaining workshop standards

What We’re Looking For

• Experience in the agricultural or horticultural machinery industry (preferred)
• Strong fault-finding and repair skills
• Physically capable of handling machinery (with tools or assistance where required)
• Excellent customer service and communication skills
• Ability to work autonomously and take initiative
• Full UK driving licence required
• Good general fitness and a professional appearance

Additional Info

• Start Date: ASAP (subject to notice period)
• Hours: 8am to 5pm, Monday to Thursday, 8am to 4pm Friday (1hr unpaid lunch)
• Overtime: paid at time and a half following the completion of contracted hours
• Contract: Permanent, full-time, 39 hours per week
• Salary: Competitive, depending upon experience, hourly paid, plus company vehicle and mobile phone for business use
• Bonus: Annual profit related bonus
• 32 days holiday (including bank holidays)
• Company Sick Pay Scheme & Life Assurance (2x salary), Workplace Pension, Employee Referral Bonus, Staff discount in Country Stores, Winter Flu Jab Service & Wellbeing Focus Group

If you are interested please get in touch for further information or view all of our current vacancies on our website - www.ernestdoe.com/vacancies/

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Engineering, Customer Service, and Administrative
• Industries: Agriculture, Construction, Mining Machinery Manufacturing