Service Advisor

Platinum Recruitment Consultancy; Woodbridge; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Profit-related bonus

32 days' annual leave

Company Sick Pay Scheme

Workplace Pension

Life Assurance Cover

Staff discounts

Job summary

Platinum Recruitment Consultancy in Woodbridge, Suffolk, is seeking a motivated Service Advisor to join an established Service Department as the main liaison between customers and technicians, ensuring repairs and maintenance are managed smoothly from start to finish.

You will work closely with the Service Manager, Parts, and Warranty teams, building strong customer relationships and developing knowledge of agricultural, construction, and groundcare machinery in a busy office and workshop

Qualifications

Responsibilities

• Act as the main point of contact between customers and technicians.
• Provide administrative support to the Service Manager.
• Manage customer accounts and build relationships with new and existing customers.
• Prepare job cards and maintain accurate service records.
• Keep customers updated throughout the repair and maintenance process.
• Liaise with the Parts Department to help ensure repairs are completed on time.
• Work with the Warranty Department to ensure processes are followed correctly.
• Prioritise workloads and manage multiple tasks in a busy environment.
• Handle customer and company information with discretion.
• Occasionally travel to customer sites using a company vehicle to collect or return equipment.

Job description

Service Advisor - Woodbridge, Suffolk | Profit-Related Bonus + 32 Days' Holiday

Join an established Service Department with a profit-related bonus, 32 days' annual leave and excellent additional benefits.

We are looking for a motivated and customer-focused Service Advisor to join an established Service Department in Woodbridge, Suffolk. This is a varied role where you'll be the key link between customers and technicians, helping to ensure repairs and maintenance are managed smoothly from start to finish.

You'll work closely with the Service Manager, Parts and Warranty teams while building strong customer relationships and developing your knowledge of agricultural, construction and groundcare machinery.

Why apply / What's in it for you?

• You’ll receive a salary based on your experience, plus a profit-related bonus.
• You’ll enjoy 32 days' annual leave, including bank holidays.
• You’ll have access to a Company Sick Pay Scheme and Workplace Pension.
• You’ll benefit from Life Assurance Cover worth 2x your salary.
• You’ll have access to staff discounts in Country Stores and car tyre discounts.
• You’ll benefit from an Employee Referral Bonus Scheme and Winter Flu Jab Service.
• You’ll have the opportunity to develop your industry knowledge within an established Service Department.
• You’ll enjoy a varied role working across both an office and workshop environment.

Key Responsibilities

• Act as the main point of contact between customers and technicians.
• Provide administrative support to the Service Manager.
• Manage customer accounts and build strong relationships with new and existing customers.
• Prepare job cards and maintain accurate service records.
• Keep customers updated throughout the repair and maintenance process.
• Liaise with the Parts Department to help ensure repairs are completed on time.
• Work with the Warranty Department to ensure processes are followed correctly.
• Prioritise workloads and manage multiple tasks within a busy environment.
• Handle customer and company information with discretion.
• Occasionally travel to customer sites using a company vehicle to collect or return equipment.

What we're looking for

• Previous experience within a Service Department is desirable, or a good understanding of service operations.
• Experience within the agricultural, construction, horticultural or automotive sectors would be advantageous.
• Strong customer service and communication skills.
• Good administrative and organisational skills with the ability to prioritise effectively.
• A self-motivated approach with the confidence to use your own initiative.
• The ability to make decisions and respond quickly when required.
• A positive and professional attitude when dealing with customers and colleagues.
• Comfortable working across both office and workshop environments.
• A full UK driving licence.

If you're looking for your next step as a Service Advisor in Woodbridge, Suffolk, this is an excellent opportunity to join an established team, develop your industry knowledge and enjoy a varied customer-focused role.

Location: Woodbridge, Suffolk

Role: Service Advisor