Service Technician - Groundcare Products

NMS Recruit Ltd; Nounsley; On-site; GBP 28,000 - 36,000; Full time

Job summary

NMS Recruit Ltd is seeking an experienced Professional Groundcare Service Technician to diagnose faults, repair and service a range of professional groundcare and related machinery. You will work both in the workshop and at customer sites, using modern diagnostic tools to identify faults, replace parts and ensure high-quality work.

The successful candidate will have strong fault-finding skills, knowledge of electrical and hydraulic systems, and a proactive, customer-focused attitude.

Qualifications

• Experience diagnosing faults and repairing professional groundcare machinery.
• Proficiency with electrical and hydraulic systems on diesel engines.
• Excellent customer-facing communication and IT reporting skills.
• Full UK driving license is essential.

Responsibilities

• Diagnose faults, carry out repairs, service and maintain machinery.
• Use diagnostic tools to identify faults and interpret software data.
• Troubleshoot electrical/hydraulic systems and diesel engines.
• Replace parts per manufacturer specifications and complete documentation.
• Work in workshop and on customer sites with a professional approach.

Skills

Diagnostic and fault-finding

Electrical & hydraulic systems

Customer service & communication

IT and digital reporting

Attention to detail

Work under pressure

Initiative

Full UK driving licence

Tools

Diagnostic equipment

Machine software data interpretation

Job description

The Role

We are currently looking for an experienced Professional Groundcare Service Technician to join an established and growing Service Department.

Reporting to the Service Development Manager, you will be responsible for diagnosing faults, repairing, servicing and maintaining a range of professional groundcare, horticultural and related machinery.

Working both within the workshop and at customer sites, you will use modern diagnostic tools and technical knowledge to identify and resolve faults, replace components to manufacturer specifications and ensure all work is completed to a consistently high standard.

This is an excellent opportunity for an experienced Service Engineer looking to develop their career within a professional machinery environment.

Key Responsibilities

• Diagnose faults, carry out repairs, service and maintain a range of professional groundcare, horticultural and related machinery.
• Use diagnostic tools and equipment to accurately identify faults, including interpreting fault codes and machine software data.
• Troubleshoot electrical and hydraulic systems, diesel engines and associated mechanical issues.
• Identify faulty components and replace parts in accordance with manufacturer specifications.
• Complete repairs and preventative maintenance to a high standard both within the workshop and at customer sites.
• Aim to resolve customer issues efficiently and correctly at the first opportunity wherever possible.
• Complete all relevant documentation accurately and within required timescales.
• Produce digital service reports detailing equipment condition, repair history and any recommended maintenance or further work.
• Communicate effectively with the Service Manager, Service Advisors and customers, providing clear updates on repair progress, equipment condition and any delays or issues.
• Maintain a professional and customer-focused approach when working on customer sites.
• Follow all relevant health and safety procedures, manufacturer guidelines and company policies.
• Ensure the correct PPE is used at all times.
• Maintain a clean, safe and professional working environment.

The Ideal Candidate

The successful candidate will ideally be an experienced, time-served Service Engineer / Technician with a proven track record of working on modern machinery.

You will have:

• Strong diagnostic and fault-finding skills with the ability to analyse symptoms and identify the root cause of problems.
• Experience working with modern electrical and hydraulic systems.
• Good knowledge of diesel engines and mechanical systems.
• Experience using diagnostic equipment, machine software and fault-code systems.
• Previous experience working on groundcare, agricultural, horticultural, construction or similar machinery.
• Excellent customer service and communication skills.
• Good IT and digital reporting skills.
• Strong attention to detail and a methodical approach to fault finding and repairs.
• The ability to work under pressure and manage changing priorities.
• A proactive approach, with the ability to think on your feet and use initiative when resolving technical issues.
• The ability to work independently as well as part of a wider Service Team.
• A professional and customer-focused attitude.
• A full UK driving licence.

Desirable Experience

Experience working with professional groundcare or horticultural machinery would be highly advantageous, although candidates with strong agricultural, construction, plant or automotive engineering backgrounds may also be considered.

Important Information:

We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us