Service Advisor

TN United Kingdom; Liverpool; On-site; GBP 26,000 - 28,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen erfahrenen Service Advisor für die Aftersales-Abteilung in Liverpool. In dieser Rolle sind Sie verantwortlich für die Maximierung der Serviceprofitabilität durch professionelle Verkaufsstrategien und die Sicherstellung eines hervorragenden Kundenservice. Sie werden eng mit Kunden zusammenarbeiten, um deren Anfragen zu bearbeiten und sicherzustellen, dass alle Dienstleistungen und Produkte klar kommuniziert werden. Diese Position bietet eine spannende Gelegenheit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten und Ihr Engagement geschätzt werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem professionellen Team arbeiten möchten, ist dies die perfekte Rolle für Sie.

Qualifications

• Mindestens zwei Jahre Erfahrung als Service Advisor in einem Hauptbetrieb.
• Fähigkeit, Kundenanfragen klar und ohne Fachjargon zu beantworten.

Responsibilities

• Maximierung der Serviceprofitabilität durch professionelle Verkaufstechniken.
• Proaktive Kontaktaufnahme mit Kunden zur Aktualisierung des Arbeitsfortschritts.

Skills

Kommunikationsfähigkeiten

Verhandlungsgeschick

Organisation

Kundenservice

Job description

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My client is looking for an experienced Service Advisor for their busy Aftersales department in the Liverpool area.

Requirements:

• Excellent communication, interpersonal, and negotiation skills
• An ability to be highly organized and able to prioritize workloads
• A positive attitude at all times and always lead by example
• At least two years of previous Service Advisor Experience within a main Dealer.

Objectives include:

• Maximising service profitability through the use of professional sales techniques
• Sell additional products, services, and repair works professionally
• Ensure customer awareness of all products and services available.
• Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
• Maintain effective liaison with sales, parts, and workshop teams.
• Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays/promotions, prices, materials, etc are current and in first-class condition.
• Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
• Answer customers’ questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
• Proactively contact customers to update them on the progress of work.
• Notify customers promptly of the completion of work.
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

you will-

• Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of the customer’s driving license are obtained (when applicable)
• Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
• Ensure compliance with all health and safety / environmental / company policies
• Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Salary-£26k-£28k basic depending on experience with OTE £36k

Working pattern-Monday to Friday 08.30-17.00 and every other sat 08.30-12.30

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