Customer Service Advisor

CONNELLS GROUP; Liverpool City Region; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading company in Liverpool seeks a highly motivated Customer Service Advisor to provide property management and tenancy administration support. The role offers a clear career path, industry-leading training, and a collaborative environment. Candidates should possess strong customer service and administration skills, with a focus on organization and communication.

Benefits

Aviva Digicare

Cycle to work scheme

Colleague discount scheme

Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Outstanding customer service skills required.
• Strong administration skills needed.
• Excellent verbal and written communication skills.

Responsibilities

• Support property management and tenancy administration.
• Coordinate with contractors for repairs and maintenance.
• Arrange statutory safety checks.

Skills

Customer Service

Administration

Communication

Organization

Tools

MS Office

Job description

Customer Service Advisor

We’re looking for a highly motivated Customer Service Advisor to join our Property Management Centre in Liverpool. In this role, you will provide property management and tenancy administration support to branches, landlords, and tenants.

We offer a clear career path, support for relevant qualifications, and a rewarding, positive working environment.

Salary: £25,150

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £25,150
• Industry-leading training and development
• Clear career progression opportunities
• Collaborative and rewarding environment
• Team incentives

Key responsibilities:

The main purpose of your role is to support property management and tenancy administration for branches, landlords, and tenants. You will coordinate with contractors for repairs and maintenance, ensuring works are completed on time and to standard, and arrange statutory safety checks.

Skills and experience required:

• Outstanding customer service skills
• Strong administration skills
• Resilient, positive, numerate, and detail-oriented
• Organized with the ability to prioritize in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits:

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at Work / Gym discounts
• Life assurance / Workplace pension scheme

Entwistle Green, part of Connells Group, is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion, marital status, or pregnancy and maternity.

We believe in diversity and inclusion. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for this or other roles.