Customer Service Advisor

Bytes Link Technologies; Liverpool City Region; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading company in the housing sector is seeking a Customer Service Advisor to enhance customer satisfaction through effective communication and proactive problem-solving. This permanent role offers a competitive salary and various benefits, including agile working arrangements and career development opportunities. Ideal candidates will possess strong organizational skills and a commitment to equality and diversity.

Benefits

28 days holiday, increasing with service

Cycle to Work Scheme

Group personal pension scheme

Life Assurance

Career development opportunities

Corporate discount scheme

Staff well-being and 'feel-good' programme

Qualifications

• Experience in Customer Service roles.
• Ability to maintain confidentiality when handling sensitive information.

Responsibilities

• Provide first point of resolution to customers.
• Achieve performance indicators and service delivery plans.
• Engage proactively with customers across all service areas.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

5 or more GCSEs including Maths and English

Tools

Microsoft Teams

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Customer Service Advisor

We are currently looking for a Customer Service Advisor to join The Sovini Group.

Fully committed to Equality, Diversity, and Inclusion; we promote a positive culture of valuing and celebrating diversity and accepting and including people regardless of their personal characteristics or circumstances. Whoever you are, you can expect to be treated fairly, with respect and free from discrimination.

If you have the talent, the potential, the drive, and determination, there is a place for you at The Sovini Group.

This position is a permanent opportunity.

As a Customer Service Advisor, you will be expected to:

1. Provide first point of resolution to customers, resolving all customer issues, and taking a proactive approach to customer care to ensure high customer satisfaction.
2. Achieve individual and team performance indicators and service delivery plans, with performance assessments via quality monitoring, 1-2-1’s, appraisals, and team meetings.
3. Engage proactively with customers across all service areas, including low-level rent arrears, surveys, appointment arrangements, customer involvement/welfare, and housing register processes.
4. Work in partnership with internal and external service areas and agencies to achieve high customer satisfaction.
5. Commit to equality and diversity, promoting non-discriminatory practices in all work aspects.
6. Adhere to the Health and Safety at Work Act, taking reasonable care of own health and safety and that of others who may be affected by acts and omissions.

To be successful in the role of Customer Service Advisor, you will need:

1. 5 or more GCSEs, including Maths and English.
2. Excellent communication skills across multiple channels, including Microsoft Teams, face-to-face, and email.
3. Experience in Customer Service roles.
4. Effective communication skills with people at all levels via various methods.
5. Strong organizational skills, attention to detail, and the ability to prioritize to meet deadlines.
6. Excellent IT skills, especially in Microsoft Outlook, Word, and Excel.
7. Excellent interpersonal skills.
8. A flexible 'can-do' attitude and willingness to gain experience across all business areas.
9. The ability to maintain a high level of confidentiality when handling sensitive information.
10. Demonstrate The Sovini Group’s values: Success, Passion, Authenticity, Courage, Enterprise.

Additional advantageous but not essential experience or knowledge includes:

1. NVQ Level 2 in Call Handling or Customer Services.
2. Experience working in a Contact Centre environment.
3. Experience within a Social Housing environment.

Benefits include:

• Competitive salary: £25,207.59 - £31,608.91
• Hours: 36 hours per week
• Agile working arrangements
• 28 days holiday, increasing with service
• Cycle to Work Scheme
• Group personal pension scheme
• Life Assurance
• Career development opportunities
• Corporate discount scheme
• Staff well-being and 'feel-good' programme

Apply online via our website today!

Please note we do not accept approaches from recruitment agencies. Only applications via our website will be considered.

The closing date for applications is 23rd May 2025. Please note that the closing date may be brought forward if there is a high volume of applications.