Service Advisor

Perfect Placement UK Ltd; Knutsford; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

OTE up to £35k

Weekdays only

Career development

Premium workshop environment

Job summary

Perfect Placement UK Ltd in Knutsford seeks an experienced Service Receptionist/Advisor for a reputable independent garage. You will handle service bookings, advise customers, and upsell additional repairs in a high-quality, client-focused environment.

This role offers a competitive £32,000 base with OTE up to £35,000, weekday hours 8:00am–5:30pm and no weekend work, within a premium workshop that values excellence and career progression.

Qualifications

• Proven experience as a Service Receptionist / Advisor or in the motor trade.
• Excellent communication and customer service skills.
• Organised and able to handle multiple tasks efficiently.
• Knowledge of automotive servicing procedures and processes.
• Professional, polished approach with keen attention to detail.
• Proactive team player committed to high standards of service.

Responsibilities

• Provide expert advice and personalised customer service for vehicle servicing and repairs.
• Manage service bookings and scheduling to optimise workshop efficiency.
• Upsell additional services and repair work to maximise revenue.
• Communicate effectively between customers and technical staff.
• Maintain detailed and accurate customer records and vehicle histories.
• Build strong customer relationships to promote loyalty and future business.

Skills

Customer service

Communication

Organised

Multitasking

Job description

We are seeking an experienced Service Receptionist / Advisor to join a reputable independent garage in Knutsford, Cheshire.

This position presents an excellent opportunity for a Service Receptionist / Advisor looking to progress within a high-quality, client-focused environment.

Our client is renowned for delivering exceptional customer service and upholding the highest standards within the automotive sector.

Key benefits include:

• Competitive basic salary of £32,000 per annum
• On-target earnings of up to £35,000 with attractive upselling commissions
• Monday to Friday working hours, 8:00am to 5:30pm, with no weekends
• Supportive and professional team dedicated to quality customer care
• Established reputation within the automotive industry
• Opportunities for career development within a prestigious workshop
• Working in a premium, high-end environment that values excellence

Duties of the Service Receptionist / Advisor role:

• Providing expert advice and personalised customer service for vehicle servicing and repairs
• Managing service bookings and scheduling to optimise workshop efficiency
• Upselling additional services and repair work to maximise revenue
• Communicating effectively between customers and technical staff
• Maintaining detailed and accurate customer records and vehicle histories
• Building strong customer relationships to promote loyalty and future business

Requirements for the Service Receptionist / Advisor position:

• Proven experience as a Service Receptionist / Advisor or Advisor within the motor trade
• Excellent communication and customer service skills
• Organised, able to handle multiple tasks efficiently
• Knowledge of automotive servicing procedures and processes
• Professional, polished approach with keen attention to detail
• Proactive team player committed to high standards of service and customer satisfaction

This is a unique opportunity to join a respected independent garage as a Service Receptionist / Advisor in Knutsford, Cheshire.

The role offers a supportive environment, competitive salary, and the chance to grow your career within a prestigious business.