Service Advisor

Pembrook Resourcing; Kidlington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Service Advisor to join their aftersales department. The ideal candidate will have a passion for customer service, strong communication skills, and the ability to manage multiple tasks efficiently. Responsibilities include customer care, booking services, and coordinating vehicle logistics. This role is essential for maintaining high service standards and achieving sales targets.

Qualifications

• Previous experience in a service role is preferred.
• Strong administration skills and confident computer usage.

Responsibilities

• Establish rapport and provide outstanding care to customers.
• Book customer vehicles for servicing and manage work in progress.
• Ensure customers understand service charges and work carried out.

Skills

Customer Service

Organizational Skills

Communication

Administration

Job description

Service Advisor

Pembrook Resourcing is currently seeking a Service Advisor on behalf of their client to work in the aftersales department at their dealership.

Ideal Candidate:

• Previous experience in a service role is preferred.
• A passion for delivering high standards of customer service.
• An organized individual capable of handling multiple duties efficiently.
• Excellent telephone and face-to-face communication skills.
• Strong administration skills, confident computer usage, and the ability to organize and prioritize work.

Key Responsibilities:

1. Establish rapport and provide outstanding care to customers.
2. Identify and anticipate customer needs, achieving sales targets by selling technician labor and products.
3. Book customer vehicles for servicing, aiming to maximize labor utilization and efficiency.
4. Arrange alternative transport for customers (courtesy cars where possible) and coordinate vehicle pick-up and delivery.
5. Manage and follow up on all work in progress, liaising with customers, Workshop Controller, and Technicians to meet deadlines.
6. Ensure customers understand service charges and work carried out, involving technical advisers to answer queries when necessary.

Important: Please include correct contact details in your application so we can contact you regarding your application. We wish you the best of luck!