Service Advisor

Kidderminstermotorhouse; Kidderminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a long-established family-run dealership as an Aftersales Advisor. You'll be the key link between customers and the workshop, ensuring excellent service from booking to collection. The role requires strong communication skills and a customer-focused attitude, with opportunities for career growth in a supportive environment.

Benefits

22 days holiday, increasing with length of service

Discounted staff rates on vehicles and servicing

Supportive team environment

Qualifications

• Previous experience in a service and parts role is essential.
• Strong communication and organisational skills.

Responsibilities

• Provide professional advice on service and parts requirements.
• Coordinate workshop bookings and customer communication.

Skills

Customer Service

Communication

Organisational Skills

Job description

Kidderminster | Full Time | Mon–Fri 8:00am–5:30pm | Rota Saturdays

Are you passionate about customer service and have experience in both service and parts? Join a long-established, family-run dealership representing the MG and Citroën brands as we continue to grow!

About the Role:

We are looking for a proactive Aftersales Advisor to support our busy and expanding MG & Citroën dealership. You’ll be the key link between our customers and workshop, ensuring every customer receives excellent service from booking through to collection.

Responsibilities:

• Provide professional advice on service and parts requirements
• Coordinate workshop bookings and customer communication
• Handle parts enquiries, orders, and stock checks
• Ensure accurate invoicing and documentation
• Deliver excellent customer satisfaction throughout the aftersales process

What We’re Looking For:

• Previous experience in a service and parts role is essential
• Strong communication and organisational skills
• A customer-focused attitude with attention to detail
• A team player who thrives in a fast-paced environment

What We Offer:

• Full-time position: Monday to Friday 8:00am–5:30pm + Rota Saturdays
• 22 days holiday, increasing with length of service
• Discounted staff rates on vehicles and servicing
• Opportunity to work in a trusted family business with over 70 years of heritage
• Supportive team environment with long-term career prospects

?? Ready to take the next step in your automotive career? Apply today and become part of a dealership that values its team and its loyal customer base.

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