Customer Service Advisor

JR United Kingdom; Cheltenham; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading insurance and financial services company is seeking a full-time Customer Service Advisor for their Haywards Heath office. The role involves phone-based customer service and administration, with a focus on exceeding customer expectations. The ideal candidate will have strong communication skills and a passion for customer service. Excellent benefits and a supportive work environment are offered.

Benefits

Excellent Pension Scheme

Employee Benefits Scheme

Social Events

Staff Christmas Party

Qualifications

• Experience in a telephone based or customer facing role.
• Strong verbal and written communication skills.

Responsibilities

• Answer and resolve customer queries via telephone and email.
• General policy administration and follow up on enquiries.
• Ensure customer satisfaction and compliance with policies.

Skills

Customer Service

Communication

Time Management

IT Skills

Education

GCSEs in English and Maths

Job description

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We are delighted to be partnered with our successful, professional and very friendly client as they seek to recruit an additional full time Customer Service Advisor to join their team at their offices in Haywards Heath. This role is an office based position and offers an excellent opportunity to work within a brilliant insurance / financial services based company.

Customer Service Advisor

Full time permanent role

Monday-Friday 0900-1700 (37.5 hours per week - 30 min lunch)

Role based in Haywards Heath - modern offices - 10 min walk from the station. Some parking available on site along with nearby free street parking.

Salary - £25000 - £28000 per year - very good all round company benefits, including excellent pension scheme along with a great employee benefits scheme, social events throughout the year and staff Christmas party

The Role - Customer Service Advisor

The role offers a daily mix of phone based customer service and administration work in a busy and very friendly office within an expanding and stable organisation.

Customer Service Advisor - duties include:

Answer and resolve customer queries and take ownership of the task, via telephone and email.

General policy administration

Pro-actively follow up customer enquiries and convert to policies where possible

Ensure customer satisfaction is exceeded

Produce high quality documents and maintain computer records

Gain a strong knowledge and understanding of company products

Ensure company and regulatory policies are complied with

Undertake regular learning and development

Experience, competencies and knowledge required

Experience within a telephone based or customer facing / support role

Good general education, including GCSE’s (or equivalent) in English and Maths.

Customer focussed - a passion for customer service and exceeding expectations

Strong verbal and written communication skills

Good prioritisation and time management skills along with high accuracy levels

Good IT skills and keen to learn and develop on new systems

For more information regarding this new and exciting Customer Service Advisor opportunity, please apply now! Short-listing will take place soon - don't miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job