Service Advisor

Hendy Group; Kemp Town Estate; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary up to £33k

Structured career development

Pension scheme

Life Insurance

Bupa Healthcare Cash Plan

25 days holiday

Staff discounts

Induction programme in Portsmouth

Job summary

Hendy Group is looking for confident Service Advisors for Renault Dealerships in Brighton. No automotive experience is required—training is provided—with a focus on exceptional customer service and efficient diary management.

You will greet customers, book services, update records, and help drive profitability while ensuring customers understand workshop options and status of repairs.

Qualifications

• Excellent customer service skills are essential.
• Strong communication skills (face to face and over the phone) are required.
• Good organisation and time-management abilities are needed.
• Basic computing skills including Excel and web/email systems are required.

Responsibilities

• Greet customers and collect vehicles for service.
• Book vehicles into the service diary.
• Keep customer database up to date.
• Support service profitability with professional sales techniques.
• Explain workshop services to customers.
• Record vehicle faults accurately.
• Liaise with technicians to track progress and prepare vehicles for collection.
• Obtain authorisation and process payments for repairs.
• Maintain effective communication with customers both in person and by phone.

Skills

Customer service

Verbal & written communication

Organisational skills

Numerical reasoning

Computing (Excel, web systems)

UK driving licence

Tools

CDK

Job description

We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealerships in Brighton. You do not need automotive experience to be successful in this role - we will train that, but some form of customer services experience would be beneficial. The Opportunity: As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service. In this role you will be:

Responsibilities

• Meeting and greeting customers;
• Booking vehicles into the diary;
• Ensuring the customer database is updated and accurate;
• Support the profitability of the service department by using trained and professional sales techniques;
• Ensuring customers are familiar with the variety of workshop services;
• Accurately recording vehicle faults;
• Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;
• Obtaining authority and payments for repairs., Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.
• You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
• Excellent organisation skills;
• Able to manage your time effectively to prioritise your workload and meet tight deadlines;
• Self-motivated, energetic and enthusiastic.
• A good standard of verbal and numerical reasoning;
• Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;
• Previous experience in a target driven role (desirable but not essential);
• Experience with CDK (desirable but not essential);
• A full UK driving licence.

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

Benefits

• Market leading base salaries up to £33k dependent on experience,
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.
• Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.