Parts Advisor

Hendy Group; Kemp Town Estate; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bespoke induction and training

Enhanced family leave

Life Insurance

Healthcare Cash Plan

Company pension

25 days holiday

Vehicle/parts discounts

Retail discounts

Job summary

Hendy Group in Brighton, part of Hendy Renault, is seeking a Parts Advisor to join our friendly team. You will handle walk-in and phone enquiries, support stock control and process parts orders while delivering excellent customer service.

We offer a competitive salary, structured induction, ongoing training, and benefits including pension, private health plan and generous holiday entitlement. You’ll work in a busy sales environment with opportunities to develop your product knowledge and

Qualifications

• Experience in a target-driven role is advantageous but not essential.
• Excellent communication and organisational skills.
• Strong numerical and data-entry abilities.
• Proficient in computing, including web systems and Excel.
• Full UK driving licence advantageous but not essential.

Responsibilities

• Deliver customer satisfaction, volume and profitability objectives.
• Promptly handle walk-in and telephone enquiries.
• Own and deliver your individual sales objectives monthly.
• Assist with stock control policies and deliveries.
• Provide exceptional service to internal, trade and retail customers.
• Complete pre-employment checks and right-to-work verification.

Skills

Customer service

Communication

Numerical reasoning

Organisational skills

Attention to detail

Target-driven experience (adv)

Tools

CDK/Keyloop

Excel

Web systems

Job description

We have an exciting opportunity for a Parts Advisor to join our friendly and hardworking team at Brighton Renault. This role will offer variation whilst also giving you the opportunity to provide exceptional customer experience within a sales environment. The Opportunity: As a Parts Advisor you will:

Key responsibilities and requirements

• Be key in delivering our customer satisfaction, volume and profitability objectives, both individually and as part of a team.
• Ensure that walk-in and telephone enquiries are promptly dealt with.
• Own and deliver your individual sales objectives consistently across each month.
• Engage in the administrative areas of the parts department, as well as assisting and supporting stock control policies and deliveries.
• Deliver an exceptional experience to internal, trade and retail customers.
• Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.
• Effective communication (verbal and written).
• Organisational skills in order to professionally interact with customers face to face and over the phone.
• Commitment to delivering customer service excellence.
• A good standard of numerical reasoning.
• A keen eye for detail.
• Previous experience in a target driven role would be advantageous but not essential.
• Core skills in computing (essential), including web systems, email and use of excel.
• Experience with CDK/Keyloop (advantageous but not essential).
• A full UK driving licence (advantageous but not essential).

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.