Service Advisor

Allscreens Nationwide Ltd; Hemel Hempstead; On-site; GBP 28,000 - 47,000; Full time

Job summary

A busy main dealership in Hemel Hempstead is hiring a Service Advisor to join their Aftersales team. Previous motor trade experience is not essential; they welcome strong customer service candidates with the right attitude and communication skills. Location: Hemel Hempstead.

Hours: 8:00am–6:00pm, Monday to Friday, plus 1 in 3 Saturdays. OTE up to £46,929 for certified Service Advisors, with bonus potential. Join a busy team alongside multiple technicians and service staff.

Qualifications

• Strong customer service skills.
• Clear and confident communication with customers.
• Willingness to learn and develop in a busy dealership environment.
• Able to handle face-to-face and phone enquiries professionally.

Responsibilities

• Welcome customers and manage their vehicle service and repair journey.
• Explain maintenance and repair requirements clearly to customers.
• Liaise with technicians and workshop colleagues regarding repairs and progress.
• Maintain accurate customer, booking and vehicle records.
• Deliver excellent customer service throughout the Aftersales process.

Skills

Customer service

Communication

Face-to-face interaction

Telephone communication

Organisational skills

Multitasking

Job description

We are recruiting for a Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist to join a busy main dealership in Hemel Hempstead. Previous motor trade experience is not essential, with applications welcomed from strong customer service candidates with the right attitude and communication skills.

Location: Hemel Hempstead

Hours: Monday to Friday, 8:00am–6:00pm with 1-hour lunch | 1 in 3 Saturdays, 8:00am–2:00pm

Reference: 31341

Why Apply?

• OTE up to £46,929 for certified Service Advisors
• Strong earning potential through bonus
• Work alongside 9 Vehicle Technicians, 3 Service Advisors, an Assistant Manager and Workshop Controller
• Opportunity for customer service candidates to build a career in the automotive industry
• Manage approximately 10–12 customer appointments per day
• Welcome customers and manage their vehicle service and repair journey
• Keep customers updated on repair progress and completion times
• Liaise with Vehicle Technicians and the Workshop Controller regarding repairs
• Explain additional maintenance and repair requirements clearly to customers
• Maintain accurate customer, booking and vehicle records
• Deliver excellent customer service throughout the Aftersales process
• Previous Service Advisor or automotive Aftersales experience is not essential
• Strong customer service and communication skills
• Confident dealing with customers face-to-face and by telephone
• Good organisation and ability to manage multiple customer bookings
• Professional approach with the ability to work effectively within a busy dealership team

All applications will be treated in the strictest confidence.