Service Advisor

Kemp Recruitment Ltd; Gateshead; On-site; GBP 31,000; Full time

Job summary

A leading automotive company in Gateshead is seeking a Service Advisor to join their team. The role involves direct customer interaction, handling bookings, and ensuring satisfaction in a busy environment. Candidates should have strong customer service skills and the ability to work well within a team. If you're passionate about customer service in the automotive field, this opportunity could be ideal for you.

Qualifications

• Experience as a Service Advisor in an automotive environment is essential.
• Enthusiastic and confident personality.
• Ability to work well within a team.

Responsibilities

• Be the first contact for customers entering the dealership.
• Explain the repair process and book customer vehicles.
• Sell products and services while ensuring high customer satisfaction.

Skills

Customer Service

Communication

Job description

Service Advisor

Job Title: Service Advisor
Location: Newcastle
Money: 30,500
Hours: Day shift Monday - Friday

The client is looking to recruit an experienced Service Advisor with fantastic customer service skills and an excellent telephone manner to work within their busy and well-established company. Your duties will be supporting the service departments administration/reception and always ensuring complete customer satisfaction. The ideal candidate will have an enthusiastic and confident personality and can work well within a team.

Service Advisor Job role:
You will be the first contact for the customer as they enter the dealerships.
Explain the repair process and then book the customers vehicles in.
You must effectively sell products and services as well as making customer bookings. Communicating with the workshop and the customer to ascertain the level of work required and get authorisation.
To make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service.

If you are an Automotive Service Advisor and interested, please contact Ben at Kemp Recruitment Ltd on (phone number removed) or submit an up-to-date CV through this advert. INDBB