Field Service Engineer (West)

Grant UK; United Kingdom; Remote; GBP 28,000 - 35,000; Full time

Job summary

Grant UK is seeking a dedicated Field Service Engineer to provide technical support and service for their products. The role involves conducting repairs, site surveys, and ensuring customer satisfaction while adhering to Health and Safety guidelines. Comprehensive training will be provided in various heating systems, and the position requires flexibility, including potential overnight stays and working Saturdays.

Qualifications

• Experienced Field Service Engineer required.
• Advantageous to have OFTEC, F Gas, Unvented hot water, and Part P qualifications.
• Ability to provide training and assessments as required.

Responsibilities

• Conduct repairs, site surveys, and product commissioning.
• Promote customer satisfaction and advise on installations.
• Manage diary and provide logistical information.

Skills

Technical support

Customer satisfaction

Health and Safety compliance

Education

Qualifications in OFTEC

F Gas Certification

Unvented hot water Certification

Part P Certification

Job description

Field Service Engineer (West) at Grant UK

We are seeking an experienced and dedicated Field Service Engineer to join our team. The Field Service Engineer will be responsible for surveying, repair, set-up, service and providing technical support in the field to Customers, Engineers and Installers for all Grant products. Having qualifications in OFTEC, F Gas, Unvented hot water and Part P would be highly advantageous.

Field Support Area : Post Codes LL and SY (Llandudno and Shrewsbury)

Duties & Responsibilities:

• Attend site to carry out repair work on products covered by the manufacturer’s warranty.
• When required carry out site survey and commissioning of Grant Engineering products.
• Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
• Advise customers, installers, and commissioning engineers on product installation.
• Dealing with Technical issues, administration and correspondence on a day-to-day basis.
• Assist in the management of your diary including providing up to date local / logistical information for your area.
• Bringing matters of disrepute to FSM.
• Carrying out a substantial amount of driving on a daily basis with overnight stays when required.
• Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed.
• Provide on-site / In-house training / Assessments as requested by the company.
• Identify Technical / Service trends and report all concerns to the FSM.
• Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager.
• Encourage In-House training programmes for suspect Engineers / Installers by referring either to training Administrator or to the relevant Area Sales Manager.
• Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances.
• Keep up to date with new in-house developments and attend internal training programmes as required.
• Ensure all Professional Qualifications are kept up to date.

Our Engineers cover the following disciplines, and specific training will be provided:

• Oil boilers Solar Thermal
• Air Source Heat Pumps Unvented cylinders
• Biomass Smart controls

After successful completion of 2 – 4 months training you will work at least 20 Saturdays / annum either as overtime or in lieu of a weekday. Based on a 5-day working week.