SERVICE ADVISOR

Lookers; Darlington; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading automotive retailer is seeking a Service Advisor for their Volkswagen Darlington location. This permanent, full-time role involves providing a premium customer experience during servicing and repairs. Ideal candidates will possess excellent communication skills and a passion for customer service, with opportunities for career development through ongoing training.

Benefits

Generous annual leave

Colleague car plans

Enhanced maternity and paternity leave

Critical illness cover

Employee assistance services

Qualifications

• Excellent communication skills and ability to build rapport.
• Experience in automotive roles or strong passion for cars.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services, and repairs.
• Advising on warranty cover and upselling parts.
• Maintaining accurate customer records.

Skills

Communication

Customer Service

Technical Explanation

Tools

Kerridge/ADP

Job description

OTE

Overview

Location: Volkswagen Darlington

Contract type: Permanent, full-time

Working hours: 8.00AM - 5.30PM Monday to Friday, 8.00AM - 12Noon Saturday on rota

Salary: Up to £32k including OTE

We're seeking a Service Advisor to join Volkswagen Darlington. This permanent role involves a 42-hour week, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus a generous, uncapped bonus. It offers an excellent opportunity to develop your career with a premium brand VW.

You will be part of a friendly and efficient Aftersales team led by a talented Service Manager. We support your growth through ongoing training and one-to-one coaching.

As a Service Advisor, you will provide customers with a personalized, premium experience during servicing, MOT, and repairs. Your role involves sharing your knowledge clearly to help customers make informed decisions about their vehicle servicing. We offer continuous training, including customer experience workshops.

• Booking MOTs, services, and repairs
• Advising on warranty cover and upselling parts/accessories
• Liaising with the Aftersales department to organize appointments based on workload
• Handling high volumes of customer interactions via phone and online
• Communicating turnaround times and updates throughout the service process
• Maintaining accurate customer records and updating systems

Ideal candidates will have energy, a warm personality, excellent communication skills, and the ability to build rapport. Ability to explain technical information clearly is essential. Experience with Kerridge/ADP is advantageous.

You should be able to keep accurate customer records, work well independently and as part of a team. We welcome applicants from similar automotive roles or those passionate about cars and customer service.

If your skills and experience align, please apply today, and our Talent Acquisition Team will contact you.

About Us

We are among the UK's top three automotive retailers, representing 32 manufacturer brands across over 150 dealerships in the UK and Ireland. We believe our people are our greatest asset and offer a market-leading rewards package.

• Competitive salaries with clear progression
• Generous annual leave, increasing with service
• Colleague car plans and cycle-to-work schemes
• Enhanced maternity, adoption (6 months full pay), and paternity leave (2 weeks full pay)
• Critical illness cover, life assurance, and free will writing
• Tech scheme, eye care, and shopping vouchers
• Employee assistance and 24/7 GP services through Smart Health

We are an equal opportunities employer committed to a discrimination-free, inclusive environment. Successful applicants will undergo employment checks, including employment verification, address, credit, criminal record, and driver’s license checks where applicable.