Service Advisor (Mat cover)

Lookers; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

Lookers is seeking a Service Advisor for Newcastle Volkswagen's Aftersales team. This full-time, permanent position offers a competitive salary starting at £26,000 plus uncapped bonuses. The role focuses on providing a premium customer experience while handling appointments for servicing, MOTs, and repairs. Ideal candidates will possess strong communication skills, a customer-focused mindset, and an ability to explain technical details effectively.

Benefits

Competitive salaries

Generous leave

Car schemes

Enhanced family leave

Critical illness cover

Tech discounts

Employee assistance programs

Access to 24/7 GP services

Qualifications

• Warm personality and energy required.
• Ability to explain technical information clearly.
• Team player capable of working independently.

Responsibilities

• Booking MOTs, services, and repairs.
• Advising on warranty cover and upselling parts/accessories.
• Managing customer interactions via phone and online.

Skills

Communication

Customer Service

Technical Understanding

Tools

Kerridge/ADP systems

Job description

OTE

Overview

Location: Newcastle Volkswagen

Contract type: Permanent, full-time

Working hours: Mon - Fri 8 - 5.30 & Sat 8 - 12.30 (alternate)

Salary: Up to £34k Including OTE

We're seeking a Service Advisor to join Newcastle Volkswagen's friendly and efficient Aftersales team. This permanent role offers a 42-hour week, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus a generous, uncapped bonus. It provides an excellent opportunity to develop your career with a premium VW brand.

You will be part of a team led by a talented Service Manager, with ongoing training and development through customer experience workshops and regular one-to-one sessions.

As a Service Advisor, your role is to deliver a personalized, premium experience to our customers, guiding them through servicing, MOTs, and repairs. Your responsibilities include:

• Booking MOTs, services, and repairs
• Advising on warranty cover and upselling parts/accessories
• Coordinating with the Aftersales department to schedule appointments
• Managing high volumes of customer interactions via phone and online
• Communicating turnaround times and updates effectively
• Maintaining accurate customer records

Ideal candidates will have energy, a warm personality, excellent communication skills, and the ability to explain technical information clearly. Experience with Kerridge/ADP systems is a plus. You should be a team player capable of working independently and passionate about customer service and cars.

If your skills match our requirements, apply today to be contacted by our Talent Acquisition Team.

About Us

We are one of the UK's top three automotive retailers, representing 32 manufacturer brands across over 150 dealerships. We value our people highly and offer a comprehensive rewards and benefits package, including competitive salaries, generous leave, car schemes, enhanced family leave, critical illness cover, tech discounts, employee assistance programs, and access to 24/7 GP services.

We are committed to diversity and inclusion, ensuring a discrimination-free workplace where everyone can thrive. Successful applicants will undergo employment checks, including employment verification, credit checks, criminal record checks, and driver's license verification where applicable.