Service Advisor - Car Dealership

TN United Kingdom; Middlesbrough; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious car dealership in Middlesbrough is seeking a Service Advisor to manage customer service and repair scheduling. The role offers a competitive salary of up to £30,000, with OTE between £37,000 and £40,000. Candidates should have a background in customer service and sales, along with a valid UK driving licence.

Benefits

23 days holiday + bank holidays

Bonus / Commission

Pension Scheme

Birthday off as an extra holiday

Paid volunteer day

High Street Discounts

Referral Scheme

Tailored training and career growth opportunities

Qualifications

• Full UK driving licence required.
• Experience as a service advisor with a car dealership.
• Background in customer service and sales.

Responsibilities

• Provide estimates and schedule service/repair work.
• Advise customers on recommended actions and invoice for work.
• Maximize upselling opportunities.

Skills

Customer service

Sales

Organisation

Upselling

IT Literacy

Tools

Pinnacle

Job description

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Service Advisor - Car Dealership, Middlesbrough

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Client:

Pybus Recruitment Ltd

Location:

Middlesbrough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

6e95cd2ae432

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Job Description

Job Title: Service Advisor - Prestigious Car Brand

Location: Stockton-on-Tees, TS18 3RB

Salary: Up to £30,000 basic salary + bonus – OTE £37,000-£40,000 (uncapped)

Full Time and Permanent

Monday to Friday – 8.00am-6.00pm (1 hour lunch)

Role will involve working Saturday mornings on a rota Basis which is currently 1 in 4 but which will eventually move to 1 in 6. Saturday working is paid as overtime.

Our client is a well-established automotive retailer representing prestigious car Brands across the country

They are now actively looking to recruit for a Service Advisor for their premium and luxury car dealership in Stockton-on-Tees.

To be a Service Advisor, it is essential that you hold a full UK drivers’ licence.

What does the role of Service Advisor involve?

• You’ll be providing estimates, booking and scheduling service/repair work for our clients customers
  
• You will advise a recommended course of action and accurately invoice for work carried out
  
• You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to up sell
  

What do you need to succeed as a Service Advisor?

• Background in customer service, sales and a keen interest in the automotive industry
  
• Previous service advisor experience with a car dealership
  
• Awesome organisation/admin skills and experience using computer systems
  
• Upselling experience as well as being comfortable in fast-paced environment
  
• The ability to maintain customer service levels whilst meeting KPI’s and deadlines
  
• IT Literate, our client use ‘Pinnacle’ systems / software, so familiarity with Pinnacle would be ideal but it is not essential
  

Benefits:

· 23 days holiday + bank holidays

· Bonus / Commission

· Pension Scheme

· Your birthday off as an extra holiday

· Paid day off every year to volunteer for a charity of your choice

· High Street Discounts

· Referral Scheme

· Tailored training and endless career growth opportunities

To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment on email: [emailprotected] or call 0191 8237799

Requirements

What do you need to succeed as a Service Advisor?

• Background in customer service, sales and a keen interest in the automotive industry
  
• Previous service advisor experience with a car dealership
  
• Awesome organisation/admin skills and experience using computer systems
  
• Upselling experience as well as being comfortable in fast-paced environment
  
• The ability to maintain customer service levels whilst meeting KPI’s and deadlines
  
• IT Literate, our client use ‘Pinnacle’ systems / software, so familiarity with Pinnacle would be ideal but it is not essential
  
• Full and valid UK driving licence
  

Benefits

Benefits:

· 23 days holiday + bank holidays

· Bonus / Commission

· Pension Scheme

· Your birthday off as an extra holiday

· Paid day off every year to volunteer for a charity of your choice

· High Street Discounts

· Referral Scheme

· Tailored training and endless career growth opportunities

Requirements
Driving Licence