Service Advisor

KPI People Ltd; England; On-site; GBP 27,000 - 36,000; Full time

Job summary

A busy franchised dealership in Southampton is seeking a Service Advisor to join their successful Aftersales team. The role offers a basic salary of £27,000 with an uncapped OTE of £36,000. Responsibilities include customer interaction, invoicing, and liaising with workshop staff to deliver excellent service. Ideal candidates should have 12 months of experience and a full UK driving licence. Benefits include additional holidays and discounts on services.

Benefits

Day off on your Birthday

30 days holiday including bank holidays

Discounted MOTs, service and parts

Great Benefits Package

Qualifications

• 12 months of Motor Trade Service Advisor experience is essential.
• Ability to explain vehicle work to customers clearly.

Responsibilities

• Meet and greet customers upon arrival.
• Provide progress updates on vehicle work.
• Liaise with various departments to ensure service quality.

Skills

Motor Trade Service Advisor experience

Customer service excellence

Full UK Driving Licence

Tools

Kerridge

Pinnacle

Job description

Service Advisor - Southampton

Basic Salary - £27,000

OTE - £36,000 UNCAPPED

No weekends

Great Benefits Package

Our client, a busy franchised main dealership in Southampton has the requirement for a Service Advisor to join their successful Aftersales team.

Responsibilities

• Meet and Greet Customers.
• Explain to customers the work due to be carried out on their vehicle.
• Accurate completion of courtesy car insurance paperwork.
• Calling customers with progress updates and advise of any work needed.
• Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
• Invoicing work carried out.
• Invoice explanation and taking payment.
• Quoting, introducing and selling of Service Plans.
• Ensuring all Warranty paperwork is correctly completed.
• Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements

• 12 months Motor Trade Service Advisor experience
• Full UK Driving Licence

Desirable Requirements

• Franchised Dealership Experience
• Kerridge or Pinnacle Expereince

Remuneration & Benefits

• Basic Salary of £27,000
• On Target Earnings of £36,000 (Uncapped)
• Day off on your Birthday
• 30 days holiday including bank holidays, going up with every 5 years of service
• Discounted MOT's, service and parts
• Great Benefits Package

Working Hours

• Monday to Friday 8am - 5 : 45pm
• No weekends