Service Advisor

Jobs4; Eastbourne; On-site; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Free onsite parking

Staff discount on servicing and wheels

Workplace pension

PPE provided

Job summary

Jobs4 in Eastbourne is seeking a Service Advisor to join a busy, established team. You will be the main contact for customers from initial enquiry through to completion, with a focus on tyres and general vehicle maintenance.

The role includes handling bookings, quotes and liaising with technicians to keep customers informed. The ideal candidate has automotive/tyre experience, excellent customer service skills and a full UK driving licence.

Qualifications

• Experience in automotive/tyre environment.
• Knowledge of tyres, brakes and vehicle maintenance.
• Excellent customer service and communication.
• Full UK driving licence.

Responsibilities

• Deal with customers face-to-face, over the telephone and via email.
• Advise on tyres, servicing and repairs based on customer needs.
• Check vehicles in and record customer and vehicle information accurately.
• Prepare quotes for tyres, servicing, brakes, suspension and other repairs.
• Liaise with technicians and update customers on progress.

Skills

Customer service

Tyres knowledge

Communication skills

Organisation

Tools

Workshop software

Job description

Job Description

We are delighted to be working alongside an established and highly reputable company, as they seek to recruit a Service Advisor to join their friendly and busy team in Eastbourne.

This is a great opportunity for someone who has previous experience within a similar role and ideally has a good understanding of tyres, brakes and general vehicle maintenance. You will be the main point of contact for customers, ensuring they receive an excellent level of service from their initial enquiry through to completion of work on their vehicle.

As a Service Advisor, your key responsibilities will include:

• Dealing with customers face-to-face, over the telephone and via email
• Understanding customer requirements and advising on tyres, servicing and repairs
• Checking vehicles in and ensuring customer and vehicle information is recorded accurately
• Preparing quotations for tyres, servicing, brakes, suspension and other repairs
• Liaising closely with technicians and keeping customers updated on the progress of their vehicle
• Contacting customers regarding any additional work required and gaining authorisation
• Creating and closing job cards, processing invoices and taking payments
• Assisting with the daily planning and organisation of the workshop
• Working towards agreed targets whilst maintaining excellent customer service

Requirements for the Service Advisor:

• Previous experience within a similar automotive, tyre or fast-fit environment
• Knowledge of tyres, brakes and general vehicle maintenance
• Excellent customer service and communication skills
• Confident dealing with customers both face-to-face and over the telephone
• Strong organisational skills with the ability to manage multiple tasks at once
• Confident using computers and customer/workshop management systems
• Full UK driving licence (essential)

Salary, Hours & Benefits for the Service Advisor:

• £32,000
• Monday to Friday 8am to 5:30pm + Saturday mornings on a rota, 8:30am to 12pm
• Based in Eastbourne
• Free onsite parking
• Staff discount on servicing, wheels, brakes and more, also extended to family members
• Standard holidays plus Bank Holidays
• Workplace pension
• PPE provided

This is an excellent opportunity for someone with previous automotive experience who enjoys working with customers and is looking to join a busy, friendly and established environment.