Service Advisor

ACS Automotive Recruitment; Ditton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive recruitment firm seeks an experienced Service Advisor for a main dealership in Maidstone. The role offers a salary of £30,000+ DOE plus bonus, focusing on delivering exceptional customer service and technical support. Applicants should have at least 12 months of experience in a similar role and excellent communication skills. This is a full-time position with hours from Monday to Friday and occasional Saturdays.

Qualifications

• 12 months minimum experience as a Service Advisor in a main dealership.
• Proven ability to handle technical queries and customer relations.

Responsibilities

• Advise on technical queries or issues.
• Book vehicles into the department for work.
• Inform customers of vehicle progress.
• Cross sell repairs and parts.
• Finalize invoices on completion of work.

Skills

Technical skills

Interpersonal skills

Organizational skills

Communication skills

Job description

Overview

Service Advisor
£30,000+ basic DOE + Bonus
Maidstone
Permanent/Full Time
Working Hours: Monday to Friday (8am 6pm) / 1 in 2 Saturdays (8am 12:30pm)

Our client, a Motor Trade main dealer group in the Maidstone area, is on the lookout for an experienced Service Advisor to join their busy team. If you are interested in finding out more please contact us today!

This key position has a major part to play in achieving dealership success by providing a professional service to all of our client’s aftersales customers. To successfully apply for this role, you will need to have previous experience as a Service Advisor within a main dealership, along with a very stable CV.

Responsibilities

• Advising on technical queries or issues.
• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
• Booking vehicles into the department for work to be carried out.
• Informing customers of the progress of their vehicle.
• Cross selling customer repairs and parts.
• Finalising the invoice on completion of required work.

Your Background & Skills

• Proven experience working in a busy and demanding dealership, as a Service Advisor (12 months minimum).
• Technical skills and experience are essential.
• Well-presented and have excellent interpersonal and organisational skills.
• Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
• Excellent communication skills.

For further details on this Service Advisor role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.