Service Advisor

Practice Plus Group; Colchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Physical and mental health support

Refer a friend scheme

Blue Light Card, Boundless card and

Job summary

Practice Plus Group in Bristol seeks a Service Advisor for a six-month fixed-term contract, with an immediate start. The role is available on a part-time basis (24 hours per week) or full-time basis (37.5 hours per week).

You will be the first point of contact for patients and healthcare professionals, providing support and guidance throughout the care journey. Comprehensive training will be provided, including Clinical Decision Support System (CDSS) training, with development opportunities and

Qualifications

• Full training and ongoing support provided.
• CDSS training and development opportunities.
• Training courses with scheduled dates.

Responsibilities

• Be the first point of contact for patients and healthcare professionals.
• Handle inbound and outbound calls to help patients access services.
• Carry out patient safety calls for those awaiting clinician contact.
• Support patients throughout their care journey to ensure the right care at the right time.

Job description

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

Location: Bristol (On-site)

We are looking for a Service Advisor to join Practice Plus Group IUC on a 6-month fixed-term contract, with an immediate start available. This opportunity is available on either a part-time basis (24 hours per week) or full-time basis (37.5 hours per week).

This is an excellent opportunity for someone looking to build a career within urgent care services, offering a clear development pathway into a Health Advisor role upon successful completion of the required training and competency assessments.

Based in our Bristol contact centre, you’ll play an important role as the first point of contact for patients and healthcare professionals, providing support, reassurance and guidance while helping ensure people receive the right care at the right time. Through a combination of inbound and outbound calls, you’ll help patients access healthcare services and support them throughout their care journey.

A key part of the role involves carrying out patient safety calls to individuals awaiting a clinician call-back, checking on their wellbeing and identifying any changes in symptoms. Your actions will directly contribute to patient safety by ensuring concerns are recognised early and escalated appropriately.

You’ll receive comprehensive training and ongoing support to help you succeed, including Clinical Decision Support System (CDSS) training and continued development opportunities. If you enjoy helping people, thrive in a fast-paced environment and are looking for a rewarding role with genuine career progression, we’d love to hear from you.

Upcoming training course:

5th November - Full Time (Mon-Fri 9.00am - 5pm) for 1 week and 1 day (8 days in total)

7th December - Full Time (Mon-Fri 9.00am - 5pm) for 1 week and 1 day (8 days in total)

• Physical and mental health support
• Refer a friend scheme
• Blue Light Card, Boundless card and Costco membership eligibility
• Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated ‘outstanding’ by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK’s leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.