Service Delivery Manager

Practice Plus Group; Uxbridge; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Physical and mental health support

Refer a friend scheme

Reward Gateway discount scheme

Blue Light Card and Costco membership

Job summary

Practice Plus Group is seeking a Service Delivery Manager to oversee the out of hours and clinical assessment service in North West London from our Stockley Park office. The role leads operational and clinical staff, reports on performance and budgets, and works with Medical Lead and Regional Manager to ensure high-quality patient care.

The 6-month fixed-term contract is full-time at 37.5 hours per week with rotating on-call responsibilities.

Qualifications

• Experience leading clinical and operational teams.
• Proven ability to manage budgets and service performance.
• Strong recruitment and staff development skills.

Responsibilities

• Jointly work with Medical Lead to deliver efficient urgent care services.
• Monitor, report on performance and service needs.
• Recruit, develop and lead operational and clinical staff.
• Conduct appraisals and training; lead investigations when required.
• Align with Practice Plus Group's vision and values.

Skills

Staff leadership

Budget management

Performance monitoring

Recruitment & development

Stakeholder engagement

Job description

Practice Plus Group will soon be delivering Integrated Urgent Care services in North West London, and we're looking for a Service Delivery Manager to join us on the journey!

In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams.

The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within North West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations where required and applying Practice Plus Group's visions and values

This role will be based in our Stockley Park office location. This is a 6 month fixed term full time contract at 37.5 hours a week, which will also include rotating silver on-call responsibilities.

• Physical and mental health support
• Refer a friend scheme
• Free access to Reward Gateway discount scheme
• Blue Light Card, Boundless card and Costco membership eligibility

Award winning ED&I programme

Training & Development

Tailored CPD training delivered via our bespoke Learning Management System.

Great development and career progression opportunities.

You get to know people over the weeks and months, and you can see them start to improve when they are having treatment…it's really nice, you can make a difference and help someone overcome difficulties.