Service Advisor

TN United Kingdom; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a motivated Service Advisor to join their team. In this rewarding role, you will be the essential link between clients and the workshop, ensuring outstanding customer care throughout the service process. Your ability to build lasting relationships with clients will be crucial, as you provide expert advice on products and services. With flexible working patterns, including weekends, this position offers a dynamic environment supported by comprehensive training from leading manufacturers. Join a company that values diversity and promotes a culture of respect and growth for all employees.

Benefits

Enhanced Holiday Entitlement

Industry-leading Maternity, Paternity and Adoption Pay

Recognition of Long Service

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience in a Franchised Dealership is ideal.
• Strong customer service background is beneficial.

Responsibilities

• Provide outstanding customer care and inform clients about vehicle servicing.
• Liaise with technicians regarding vehicle statuses and ensure timely readiness.

Skills

Customer Service

Organisational Skills

Communication Skills

Education

Experience in Franchised Dealership

Tools

Kerridge

Job description

We have an excellent opportunity available for a motivated Service Advisor to join our team at Graypaul Ferrari Maserati Edinburgh.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our clients and our workshop. You will inform and consult on vehicle servicing and keep our clients up to date at every stage of their journey through the service department. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. Additionally, you will have the ability to offer the best advice on our products and services to our clients.

This is a challenging but rewarding role where customer care always comes first. It is vital that you are able to build a genuine rapport and form a long-lasting relationship with our clients.

Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you

Ideally, you will have previous experience within a Franchised Dealership, preferably with a prestige brand. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Ferrari and Maserati to support your career development.

You will possess excellent organisational and administrative skills, and a strong customer service background would be beneficial as you will be delivering very high levels of customer care in a busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group is delighted to provide an industry-leading benefits package:

• Enhanced Holiday Entitlement – days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every year
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.