Parts and Service Advisor (Three10 Automotive and Ducati)

Vindis Group Ltd.; Costessey; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Vindis Group is seeking a Parts and Service Advisor to join the Three10 Automotive and Ducati teams. You will work across front‑of‑house parts and aftersales, supporting both Three10 customers and Ducati retail and internal customers.

The role combines customer‑facing service delivery with parts handling in a high end automotive environment. You will contribute to service processes, uphold our customer communication standards, maintain accurate records, and develop strong workshop relationships

Qualifications

• Customer-facing experience required.
• Full UK driving licence required.
• Previous motor industry experience essential in parts and service.
• Motorcycle licence preferred but not essential.

Responsabilités

• Deliver the Service Core Process and Vindis Aftersales Experience as trained.
• Demonstrate alignment with a robust customer communication strategy.
• Maintain electronic records in a complete and accurate manner.
• Develop effective working relationships with the Workshop Team and ensure timely, accurate information flow.
• Contribute to a quality culture focused on first time fixes.
• Utilise the tools and resources to become a specialist in this area.

Connaissances

Customer-facing experience

Full UK driving licence

Description du poste

Parts and Service Advisor (Three10 Automotive and Ducati)

A Little Bit About Us:

The Vindis Group is seeking to appoint a Parts and Service advisor to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Company's heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently – whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UK's National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
  

Key Role Responsibilities:

As our Parts and Service Advisor, you will be an integral member of the Aftersales Team that covers both Three10 Automotive team and our Ducati team, working with both a range of models of cars and prestige motorcycles. Your key responsibilities will include working across the two sides of the business - for both Three10 customers and Ducati retail and Internal customers. This will be a " hands - on " role both in terms of front of house/parts and customer handling - as well as looking for ways to drive the business forward to meet and exceed goals.

• Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
• Demonstrating alignment with, and engagement in, a robust customer communication strategy.
• Maintaining electronic records in a complete and accurate manner.
• Developing effective working relationships with the Workshop Team and ensure that the 'flow' of information from the initial front-of-house experience is timely, accurate, clear and consultative.
• Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
• Effectively utilising the tools and resources available to you to become a specialist in your area.

Prerequisites:

• Customer-facing experience required
• Full UK driving licence required
• Previous motor industry experience essential in parts and service
• Motorcycle licence preferred but not essential

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

Parts and Service Advisor (Three10 Automotive and Ducati)

Experience

Previous relevant experience. Motorcycle licence preferred.