Service Administrator (Urology)

Royal Devon University Healthcare NHS Foundation Trust; Wonford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension scheme

Staff discounts

Flexible working

Job summary

Royal Devon University Healthcare NHS Foundation Trust in Exeter is seeking an experienced Service Administrator (Urology) to support booking, scheduling, and clinic setup within the Urology department.

The role involves limited reception duties, handling patient inquiries, and coordinating with clinicians to ensure smooth patient pathways. Fixed-term contract for 12 months with NHS benefits and a strong focus on teamwork.

Qualifications

• Experience in NHS administrative duties.
• Strong organisational skills and attention to detail.
• Excellent communication with patients and colleagues.

Responsibilities

• Limited Adhoc Reception Cover
• Booking appointments from waiting lists
• Setting up and updating clinics
• Monitoring waiting times
• Reviewing patient pathways from referral to treatment
• Liaising with other health care services
• Scheduling of Surgery within EPIC
• Proof reading clinical letters (no audio typing)
• Admin MDT support for Clinicians
• Assisting and supporting other administrative team members.

Skills

Admin skills

Customer service

Telephone handling

EPIC scheduling

Tools

EPIC

Job description

Service Administrator (Urology)

CAPTION:

• Company: NHS Jobs
• Salary: £25,760 to £27,476 a year
• Hours: Full-time
• Location: Exeter, EX2 5DW
• Job type: Contract
• Posting date: 30 Sept 2026
• Closing date: 13 Oct 2026

Summary

For more information on the Job Description and Responsibilities please click the link below. More detail about the role:

• Limited Adhoc Reception Cover
• Booking appointments from waiting lists
• Setting up and updating clinics
• Monitoring waiting times
• Reviewing patient pathways from the point of referral to treatment
• Liaising with other health care services
• Scheduling of Surgery within EPIC
• Proof reading clinical letters (please not there is no audio typing in this role)
• Admin MDT support for Clinicians
• Assisting and supporting other members of the administrative team across the department or division, including telephone calls, resolving enquiries for patients, their carers and visitors.

Working Pattern

Monday - Friday, 37.5 hours, start time hours to be discussed at interview

Interview Date

To be confirmed

Contact for Further Information

If you need more information, please contact Lydia Fairman, Admin Line Manager, on 01392 406127, [e-mail]

Contract Details

This is a fixed term contract for 12 months. For current NHS employees, this post could be a secondment opportunity.

Equality and Diversity

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

About the Trust

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and family-friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit. You'll have access to an extensive range of staff discounts on shopping, fitness, and leisure options, and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including: national discount services such as the Blue Light Card and Health Service Discounts, salary sacrifice options including an onsite OFSTED rated outstanding nursery at Exeter, car lease schemes, the NHS Pension scheme (one of the most generous and comprehensive in the UK), and the cycle to work scheme.

These are just a few of the benefits available. If the role interests you, we'd love to hear from you.