Estates and Facilities Administration Assistant

Royal Devon University Healthcare NHS Foundation Trust; Wonford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension scheme

Cycle to work

Job summary

NHS Jobs is hiring an Estates and Facilities Administration Assistant in Exeter. The role involves acting as the first point of contact for Helpdesk enquiries, providing reception cover for the Centre for Women’s Health, and supporting staff with facilities services.

The successful candidate will be organized, have strong communication skills, and be proficient with Microsoft Office applications. The role offers a busy, customer-focused NHS environment with opportunities for career progression.

Qualifications

• Experience in busy administrative, helpdesk, reception or customer service environments.
• Strong telephone, face-to-face and email communication skills.
• Excellent organisational and multitasking abilities with attention to detail.

Responsibilities

• Act as first point of contact for Estates and Facilities Helpdesk enquiries.
• Provide reception cover at the Centre for Women’s Health.
• Support staff with Estates and Facilities services and signpost requests.
• Manage multiple enquiries and priorities ensuring timely responses.
• Maintain accurate records in line with Trust policies.
• Produce routine reports and assist administration of Estates and Facilities services.
• Provide admin support across Car Parking, Travel IDs, Access Control and more.
• Follow established processes and procedures consistently.

Skills

Customer service

Reception duties

Administrative tasks

Multitasking

Communication

Tools

MS Office Suite

Outlook

Word

Excel

Job description

Estates and Facilities Administration Assistant

Company: NHS Jobs

Salary: £25,760 to £27,476 a year

Hours: Full-time

Location: Exeter, EX2 5DW

Job type: Permanent

Posting date: 29 Sept 2026

Closing date: 13 Oct 2026

Summary

For more information on the Job Description and Responsibilities please click the link below. More detail about the role The role involves working across multiple Trust systems and databases; therefore, candidates must be confident using Microsoft Office applications and able to learn new systems quickly and effectively. Your duties will include:

• Acting as the first point of contact for Estates and Facilities Helpdesk enquiries via telephone, email and face-to-face contact.
• Providing reception cover at the Centre for Women's Health, greeting and assisting patients, visitors and staff in a professional and courteous manner.
• Providing support and guidance to staff accessing Estates and Facilities services, answering enquiries and signposting requests to the appropriate teams where required.
• Managing multiple enquiries and priorities simultaneously, ensuring all requests are dealt with accurately and within required timescales.
• Maintaining accurate records and ensuring information is updated in line with Trust policies and procedures.
• Producing routine reports and supporting the administration of Estates and Facilities services.
• Providing administrative support across a range of service areas including: Car Parking and Travel ID Cards, Access Control, Estates Services, Lockers, Room Bookings.
• Ensuring established processes and procedures are followed consistently and accurately.

This is a challenging and rewarding role within a busy, customer-focused environment. No two days are the same, and the successful candidate will be required to balance a variety of enquiries, reception duties and administrative tasks whilst maintaining excellent customer service. For the right candidate, this role provides an excellent opportunity to gain experience within the NHS and develop a broad understanding of Estates and Facilities services, offering a strong foundation for future career progression within the Trust.

About You

We are looking for someone with excellent customer service and communication skills who enjoys helping people and solving problems. You will be organised, adaptable and able to manage a varied workload in a fast-paced environment. The successful candidate will have:

• Experience of working in a busy administrative, helpdesk, reception or customer service environment.
• Strong telephone, face-to-face and email communication skills.
• Excellent organisational and multitasking skills, with the ability to manage competing priorities effectively.
• Good attention to detail and accurate data entry skills.
• The ability to prioritise competing demands and work effectively under pressure.
• Strong working knowledge of Microsoft Office applications, including Outlook, Word and Excel.
• Confidence in learning and using new systems, with the ability to quickly adapt to a range of Trust applications and databases.
• A proactive approach and commitment to delivering excellent customer service.

Working Pattern

Monday to Friday 0800-1600, 1200-2000

Interview Date

To Be Confirmed

Contact for Further Information

Louise McKeever, Operational Support Manager, at [e-mail]

Additional Information

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit. You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: national discount services such as the Blue Light Card and Health Service Discounts, salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter, car lease schemes, the NHS Pension scheme, and cycle to work scheme.

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.