Admin Line Manager (Emergency Department)

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave (rising to 33)

NHS Pension scheme

Blue Light Card discounts

Cycle to work

Occupational health services

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking an experienced manager to lead the Emergency Department (North) reception and administration teams. The post holder will oversee rotas, annual leave, sickness management, and 1:1s, driving efficient and patient‑facing services.

You will provide daily admin support to ED Consultants and SAS Doctors, acting as a key contact for their administrative needs and contributing to continuous improvements in processes and patient care

Qualifications

• Experience leading reception/administrative teams in healthcare.
• Strong ability to manage rotas, annual leave and sickness absence.
• Proven track record of improving administrative processes.

Responsibilities

• Lead and supervise the ED Reception team to ensure appropriate staffing and efficient, patient‑centred reception.
• Line manage administrative and clerical staff and day‑to‑day admin within the Emergency Department (North).
• Provide daily administrative support to ED Consultants and SAS Doctors and coordinate their admin needs.
• Collaborate with clinical, operational and administrative colleagues to improve systems and service delivery.

Skills

Leadership

Line management

Staff scheduling

Staff development

Job description

Role Summary

The post holder will be responsible for the day-to-day line management and supervision of the ED Reception team, ensuring appropriate staffing levels and the delivery of an efficient, professional and patient-focused reception service.

The Administrative Line Manager will be responsible for the line management of administrative and clerical staff and the day to day running of administrative functions within the Emergency Department (North).

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

They will provide leadership and support to reception staff, including responsibility for rotas, annual leave, sickness/absence management, 1:1s, appraisals, training, recruitment and performance matters, in accordance with Trust policies and procedures.

The post holder will also provide daily administrative and operational support to ED Consultants and SAS Doctors, acting as a key point of contact and assisting with the effective coordination of their administrative requirements.

Working closely with clinical, operational and administrative colleagues, the post holder will support the smooth day-to-day running of the Emergency Department, identifying and resolving issues and contributing to improvements in systems, processes and service delivery.

Working Pattern

0.8 WTE (30hrs pw)

Interview Date

Friday 16th October

For further information please contact

Rachel Fuller, ED Admin Service Manager on 01271 311527 ext. 3527 [e-mail]

This is a fixed term contract until 12/07/2027. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.