Administrator

Royal Devon; Barnstaple; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work

Staff discounts

Job summary

Royal Devon is seeking a Service Administrator to join the Paediatric team. You will act as a liaison between patients and clinical staff, handling calls and emails, booking outpatient appointments, and supporting the administrative team across the department.

The role emphasizes empathy and delivering high-quality patient care in a fast-paced NHS environment, with day-to-day tasks including clinic setup and coordination with health services.

Qualifications

• Experience in customer service or administration.
• Empathetic and able to provide excellent patient care.
• Strong communication skills for patient queries via phone or email.

Responsibilities

• Answer patient calls and queries, nurse queries, and liaise with consultants.
• Book outpatient appointments and manage waiting lists.
• Proofread clinical letters and set up/update clinics.

Skills

Customer service

Administration

Communication

Empathy

Job description

As administrator you will be required to communicate between our patients and our clinical staff - answering patient calls and queries, nurse queries, liaising with consultants, validating patient pathways, and booking outpatient appointments.

We are looking for someone who is empathetic and can provide excellent patient care when dealing with queries and concerns from patients over the phone or via email.

About the Role

More detail about the role

We are looking for an enthusiastic individual to join our Paediatric team as a Service Administrator.

If you have previous experience within customer service or administration and are looking for a new challenge, role could be for you.

As a service administrator you will be required to communicate between our patients and our clinical staff - answering patient calls and queries, nurse queries, liaising with consultants, validating patient pathways, and booking outpatient appointments.

We are looking for someone who is empathetic and can provide excellent patient care when dealing with queries and concerns from patients over the phone or via email.

Day to Day you will be ensuring all administrative processes and enquiries are dealt with in an efficient and timely manner.

Typical tasks that you will complete are:

• Proof readingclinical letters.
• Booking appointments from waiting lists.
• Setting up and updating clinics.
• Liaisingwith otherhealth services.
• Assisting and supporting other members of the administrative team across the department or division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

This is a fixed term contract until 01/07/2027. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 3: £25,760 - £27,476 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-63303-14435
• Contract Type Fixed Term
• Closing Date 19 October, 2026
• Job Category Administration