Service Administrator (Internal Only)

Royal Devon; Exeter; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension scheme

Staff discounts

Cycle to work

Nursery onsite

Job summary

Royal Devon University Healthcare NHS Foundation Trust in Exeter is seeking a Service Administrator (Medical Secretary) to join the Stroke Team based at William Wright House, Royal Devon and Exeter Hospital Wonford. You will provide full secretarial support to consultants and clinical teams, manage diaries and appointments, take minutes, and handle referrals in EPIC while using MS Office.

The role requires excellent communication and IT skills, the ability to prioritise under pressure, and a

Qualifications

• Excellent communication and interpersonal skills with service users.
• Proven experience providing administrative support in a clinical setting.
• Ability to prioritise workload and work calmly under pressure.

Responsibilities

• Provide full secretarial service to consultants and clinical teams; proof reading, minute taking, diary management.
• Cover Rapid Access Stroke Clinic: upload referrals to EPIC, contact patients, book appointments.
• Liaise daily with consultants and clinical teams; support stroke and older people services.
• Complete governance/diary meetings; manage stroke cover rota; ensure confidentiality.
• Use EPIC (MyCare) and MS Office; maintain professional image and compliance with policies.
• Cross-cover wider Healthcare for Older People team when required.

Skills

Communication skills

IT skills

Diary management

Minute taking

Tools

EPIC (MyCare)

MS Office

Job description

• To provide a full and efficient secretarial service to consultants and clinical teams. This will include proof reading, minute taking, diary management and ensuring that all documentation is produced to an excellent standard
• To provide cover for Rapid Access Stroke Clinic when required, this includes uploading referrals to EPIC, contacting patients for appointments and booking appointments on EPIC
• To liaise with consultants and clinical teams on a daily basis
• Supporting with the Stroke support team questionnaires for patients
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
• Completing minutes and attending Governance and Business meetings along with Diary meetings for the clinicians.
• Completing the stroke cover rota
• Use multiple computer systems as required within the department such as EPIC (MyCare), MS Office applications
• Ensure the professional image of the Trust is maintained at all times
• Adhering to Trust policies, systems and procedures (including the Trusts’ Confidentiality policy
• This role may also involve covering for the wider team in Healthcare for Older People, when required

About the Role

More detail about the role

Are you interested in joining our friendly and busy Stroke / Healthcare for Older People Team? We have an exciting role working with the clinical teams across the service including consultants and nursing team. We are looking for an enthusiastic and motivated Service Administrator (Medical Secretary) to join the Stroke Team based at William Wright House, Royal Devon and Exeter Hospital Wonford. As an individual we are looking for someone who enjoys working as part of a busy and vibrant team, who is able to prioritise their workload, and can remain calm under pressure.

You will need to have excellent communication and interpersonal skills, proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills. You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department and Stroke service.

As a Team we are encouraging of personal and professional development, full training and support would be provided to help you learn and develop within this role.The postholder will also be expected to provide flexible administrative support to the Neurology team when required, as part of cross-cover arrangements and to meet service needs.

If you feel you would be suited to this role then we would be delighted to hear from you. Visits to the department are welcomed and encouraged.

This is a substantive role for internal members.

This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 3: £25,760 - £27,476 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-120234-14376
• Contract Type Permanent
• Closing Date 12 October, 2026
• Job Category Administration