Service Administrator (Ref: SA0726)

Irwin M&E Limited; Portadown; On-site; GBP 24,000 - 38,000; Full time

Benefits offered by this job

Health cash plan

Enhanced maternity and paternity leave

Additional holiday increase withlength

Team building and activity days

Monthly recognition award

Long service awards

Holiday sell back scheme

Enhanced marriage leave

Kingsbridge Membership Club

Job summary

Irwin M&E in Portadown is seeking an organised administrator to support planning, data maintenance across internal systems and CAFM. The role involves scheduling work, logging feedback, and preparing reports to help meet KPIs. You will contribute to standardising procedures and work with the management team.

Ideal candidates will have strong MS Office skills, attention to detail, and experience in a Facilities Management environment, including experience with CAFM software.

Qualifications

• Experience in a Facilities Management (FM) environment.
• Experience allocating and planning responsive works.
• Experience using CAFM software.

Responsibilities

• Maintain accurate records by filing and updating data across internal systems and databases
• Assist with planning and scheduling documentation for internal teams and external contractors to support efficient workflows
• Monitor and update records related to ongoing tasks and service requests to help ensure compliance with performance targets and internal KPIs
• Support customer service reporting by logging feedback, tracking issues, and compiling data for review
• Contribute to process improvements by maintaining documentation, suggesting efficiencies, and helping to standardize procedures across the team
• Provide general administrative support to the management team, including preparing reports, handling documentation, and coordinating internal communications
• Strong computer skills, particularly in Microsoft Office (Excel) and database systems such as CAFM
• High attention to detail and accuracy when working with data and documentation
• Ability to manage time effectively and work both independently and as part of a team
• Experience collaborating with team members to meet shared goals and ensure consistency in administrative processes
• Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocating and planning of responsive works
• Previous practice in using CAFM software

Skills

MS Office (Excel) proficiency

Data entry

Time management

Team collaboration

Attention to detail

Tools

CAFM software

Job description

Salary: Remuneration Package will be competitive and in line with experience

Location: Portadown

Irwin M&E is driven by values based on loyalty, safety, innovation and success

Job Description

• Maintain accurate records by filing and updating data across internal systems and databases
• Assist with planning and scheduling documentation for internal teams and external contractors to support efficient workflows
• Monitor and update records related to ongoing tasks and service requests to help ensure compliance with performance targets and internal KPIs
• Support customer service reporting by logging feedback, tracking issues, and compiling data for review
• Contribute to process improvements by maintaining documentation, suggesting efficiencies, and helping to standardize procedures across the team
• Provide general administrative support to the management team, including preparing reports, handling documentation, and coordinating internal communications
• Strong computer skills, particularly in Microsoft Office (Excel) and database systems such as CAFM
• High attention to detail and accuracy when working with data and documentation
• Ability to manage time effectively and work both independently and as part of a team
• Experience collaborating with team members to meet shared goals and ensure consistency in administrative processes
• Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocating and planning of responsive works
• Previous practice in using CAFM software

The Company Offers

• Ongoing training and development opportunities
• Working alongside experts in their field
• Health cash plan including compensation for dentistry and optical well being
• Enhanced maternity and paternity leave
• Additional holiday increase with length of service
• Team building and activity days
• Monthly employee value-based recognition award – monetary gift
• Health, wellbeing and social calendar of events
• Long service awards
• Holiday sell back scheme
• Enhanced marriage leave
• Kingsbridge Membership Club

We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

The closing date for applications is Friday 14th August 2026 at 4pm.