Service Coordinator (Ref: SC0726)

Irwin M&E Limited; Portadown; On-site; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Ongoing training & development

Health cash plan (dental/optic)

Enhanced maternity/paternity leave

Additional holiday with length of stay

Team building days

Monthly value-based recognition awards

Job summary

Irwin M&E is seeking an experienced administrative professional to support field operations from Portadown. You will act as a professional point of contact for clients, logging and tracking service requests, and planning works for engineers and subcontractors to optimise resources.

The role emphasises accurate, high-volume processing and strong customer-facing skills within a facilities management environment.

Qualifications

• Advanced IT literacy with strong MS Excel skills.
• Experience using CAFM systems.
• Ability to log, prioritise and track service requests.
• Experience in planning and scheduling for multi-role teams.
• Experience in a fast-paced FM environment.

Responsibilities

• Acting as the first point of contact for clients, demonstrating professionalism in every interaction.
• Logging, prioritising, and tracking service requests within CAFM systems to ensure visibility and accountability.
• Planning and scheduling works for in-house engineers and subcontractors, optimising resources.
• Monitoring delivery of reactive and planned works to meet SLAs and KPIs.
• Proactively managing escalations and resolving issues to ensure client satisfaction.
• Supporting continuous improvement by identifying process efficiencies.

Skills

MS Excel

CAFM software

Planning & scheduling

Customer service

Facilities Management

Attention to detail

Team collaboration

Tools

CAFM tools

Job description

Salary: Remuneration Package will be competitive and in line with experience

Location: Portadown

Irwin M&E is driven by values based on loyalty, safety, innovation and success

Job Description

• Acting as the first point of contact for clients, demonstrating professionalism and problem-solving skills in every interaction
• Logging, prioritising, and tracking service requests within CAFM systems to ensure complete visibility and accountability
• Planning and scheduling works for both in-house engineers and subcontractors, optimising resources to achieve maximum efficiency
• Monitoring the delivery of reactive and planned works, ensuring performance aligns with service level agreements (SLAs) and KPIs
• Proactively managing escalations, resolving issues, and ensuring a positive client experience
• Supporting continuous improvement by identifying process efficiencies and sharing best practice across the team
• Delivering high-quality administrative support to the management team, contributing to operational excellence
• Advanced IT literacy, including strong MS Excel skills and confident use of CAFM systems
• Proven ability to manage a high-volume workload with accuracy and attention to detail
• Strong customer-facing skills with a professional, and solutions-focused manner
• Experience of working collaboratively in a fast-paced team environment, balancing competing priorities
• Ability to build trust and credibility with stakeholders at all levels
• Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocation and planning of reponsive works
• Previous practice in using CAFM software

The Company Offers

• Ongoing training and development opportunities
• Working alongside experts in their field
• Health cash plan including compensation for dentistry and optical well being
• Enhanced maternity and paternity leave
• Additional holiday increase with length of service
• Team building and activity days
• Monthly employee value-based recognition award – monetary gift
• Health, wellbeing and social calendar of events
• Long service awards
• Enhanced marriage leave
• Holiday sell back scheme
• Kingsbridge Membership Club

This is an exciting opportunity to be part of Irwin M&E’s continual growth.

We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

The closing date for applications is Friday 14th August 2026 at 4pm.