Maintenance Support Administrator

Langdon; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

21 days holiday + bank holidays

Pension scheme

Blue Light Card discounts

Eyecare benefits

Long service recognition

Season ticket loan

Employee Assistance Programme

Career development opportunities

Job summary

Langdon is seeking a Maintenance Support Administrator in London to oversee the Help Desk, coordinate maintenance tasks and manage contracts. The role requires strong IT skills, attention to detail and the ability to work independently or as part of a team.

Applicants should have helpdesk experience, a trade background, and excellent communication skills. The position offers 36 hours per week, a full-time schedule, and a competitive salary in London.

Qualifications

• Experience with helpdesk operations and managing service requests.
• Ability to determine required goods, services and equipment for the organisation.
• Excellent communication and relationship-building skills.
• Strong analytical thinking and problem-solving under pressure.

Responsibilities

• Oversee the Help Desk and assign reactive maintenance work orders.
• Ensure accurate job paperwork and provide maintenance KPI and SLA reports.
• Keep maintenance contracts up to date in the CAFM system.
• Maximise CAFM system use and suggest improvements.
• Liaise with contractors to ensure timely closure of work orders.
• Monitor, control and track stock with Estates team.
• Assist in sourcing, negotiating supplier terms, and managing supplier contracts.
• Maintain strong vendor relationships and follow up on delays.

Skills

Help desk

Trade background

Communication

Analytical thinking

Attention to detail

Prioritisation

Teamwork

Tools

CAFM system

Microsoft Office

Job description

Job Title: Maintenance Support Administrator

Location: Colindale, North West London

Full time: 36 hours per week (full time)

Salary: £35,000

Kisharon Langdon UK has an exciting new opportunity for a Maintenance Support Administrator to join their growing team in London.

Kisharon Langdon are a charity offering a wider breadth of services of enhanced quality, enabling us to better support people with learning disabilities and autism and their families. From nursery and school to further education, through to employment opportunities and supported living, Kisharon Langdon will enable people with learning disabilities and autism to thrive and realise their ambitions and aspirations.

Whilst we support the Jewish community, we celebrate and benefit from the diversity of the communities in which we are based and welcome applicants from all backgrounds.

Key Responsibilities

• Help Desk Management: Oversee the Help Desk, report and assign reactive maintenance work orders, ensuring data accuracy in the CAFM system.


• Maintenance Coordination: Ensure accurate and complete job paperwork, providing maintenance KPI and service level reports.


• Contract Management: Keep all maintenance contracts up to date in the CAFM system.


• System Optimization: Maximize CAFM system use and suggest improvements.


• Contractor Liaison: Ensure timely closure of work orders with contractors.


• Stock Management: Monitor, control, and track stock with the Estates team.


• Procurement: Assist in Sourcing, negotiating where necessary, and manage supplier contracts for the best quality, price, and terms.


• Supplier Relations: Follow up with suppliers, address delays, research new products, and maintain strong vendor relationships.

About You

The ideal candidate will have helpdesk skills and a trade background, enabling them to offer basic problem-solving advice and support a busy Help Desk. Experience in determining necessary goods, services, and equipment for the company is essential.

You must possess excellent communication and relationship-building skills in addition to strong analytical thinking skills. You should be a self-motivated problem-solver, be able to work under pressure and be capable to work independently and/or as part of a team.

Proficiency in Microsoft Office and general IT skills are required for this role, but you must also possess strong attention to detail, strong prioritisation skills and the ability to adapt to manage change as needed.

What we offer;

• 21 days holiday which increases with length of service, plus bank holidays and Major Jewish holidays, (increases with length of service),


• Pension scheme - (NatWest Cushion),


• Blue light card - access to more than 15,000 discounts from large national & local retailers,


• Eyecare benefits – via Vision Express,


• Long service recognition and reward & employer referral bonus,


• Season ticket loan and Bike2Work scheme,


• Employee Assistance and Wellbeing Programme with free access to independent advice, support and counselling on a wide range of issues,


• Development and career progression opportunities.

Closing date* - 13th September 2026

*Please Note: We reserve the right depending on the number of applications received, to shortlist and interview candidates prior to the closing date.

All candidates will need to have the right to work in the UK and we cannot offer Visa sponsorship at this time.

This post is subject to a Standard Disclosure Application to the Disclosure and Barring Service.