Resident Forklift Engineer

Bennie Group; England; Remote; GBP 32,000 - 48,000; Full time

Benefits offered by this job

On-site gym

Dogs in the office

Christmas turkey

Development opportunities

Job summary

Bennie Group seeks a Resident Field Service Engineer to commission, service and repair materials handling equipment at customer sites across the UK. You will diagnose mechanical and electrical faults, complete safety checks and keep accurate service records, acting as the primary day-to-day technical contact for customers.

The role involves some field work, flexible hours, and close collaboration with the Service Team to minimise downtime; NVQ in mechanical engineering and strong interpersonal

Qualifications

• NVQ in Mechanical Engineering (or equivalent).
• Analytical with an eye for detail.
• Excellent communications skills.
• Professional and strong interpersonal skills.
• Able to work to tight deadlines.
• Flexible and willing to contribute by helping others.
• Have the ability to understand, manage and prioritise jobs to suit the customers’ requirements.
• Experience in materials handling industry or similar.
• Good working knowledge of field/service work based systems using a tablet.

Responsibilities

• Carry out planned maintenance, servicing and repair of forklifts and other materials handling equipment at the resident customer site.
• Follow all health and safety procedures, including risk assessments, safe systems of work, isolation requirements and the correct use of PPE.
• Work in accordance with manufacturer guidance, Bennie Equipment procedures, customer site rules and all relevant quality and compliance requirements.
• Maintain tools, test equipment, the service vehicle and work areas in a clean, safe and serviceable condition.
• Undertake occasional field-service work at other customer locations, including planned servicing, breakdown attendance and short-term operational support.
• Manage the daily workload in line with customer demand, service schedules and agreed priorities, escalating complex technical issues when necessary.
• Build and maintain a positive working relationship with customer representatives, operators and site teams while delivering a high standard of service.
• Act as the principal day-to-day engineering contact for the customer, providing professional technical advice and regular updates on repair progress.
• Identify and request replacement parts and consumables, monitor outstanding requirements and help maintain appropriate stock levels for the resident site.
• Complete service reports, job sheets, timesheets and inspection records accurately through the PDA system, including details of work completed and parts used.
• Conduct routine safety inspections, identify defects and advise the customer of any equipment that requires further attention or should be removed from service.
• Maintain technical knowledge through product training and continuous professional development, sharing relevant information with colleagues and the customer where appropriate

Skills

Analytical

Communication

Interpersonal skills

Time management

Flexible

Prioritisation

Materials handling

Forklift knowledge

Field service

Education

NVQ Mechanical Eng

Tools

Tablet-based systems

PDA

Job description

Hours: Monday to Friday 40 hours per week

Company Summary:

Bennie Equipment is a high growth materials handling equipment & solutions company based across the UK. The business supplies a complete rangeofMaterials Handling, Powered Access, Cleaning Equipment & much more across its Hire, Sales, Service & Parts revenue streams. As one of the top privately owned forklift and materials handling businesses in the UK we pride ourselves on our customer focus; as we build a national business with a focus on regional and family business service quality.

As a valued employee in afamilybusiness, you will be working in a close-knit team environment in a Company that has our employees at the centre of everything we do. Bennie Equipment is part of The Bennie Group, a family business founded over 90 years ago.

Working Hours:

Monday to Friday 40 hours per week flexible hours between 07:00 and 18:00 – You are also required to work such additional hours as may be necessary for the proper performance of your duties or that may be required to fulfil role.

Job Role/Description

Responsible for the commissioning, planned maintenance, servicing and repair of materials handling equipment at the customer’s site. The role involves diagnosing mechanical and electrical faults, completing work safely and efficiently, maintaining accurate service records, and ensuring equipment remains reliable, compliant and available for operation. As the resident engineer, you will act as the primary day-to-day technical contact, building a strong customer relationship and coordinating with the Service Team to minimise downtime.

Your role will also include some field work as required, but the aim is for it largely to be based with one customer based on demand.

Responsibilities

• Carry out planned preventative maintenance, servicing, inspection and repair of forklifts and other materials handling equipment at the resident customer site.
• Follow all health and safety procedures, including risk assessments, safe systems of work, isolation requirements and the correct use of personal protective equipment.
• Work in accordance with manufacturer guidance, Bennie Equipment procedures, customer site rules and all relevant quality and compliance requirements.
• Maintain tools, test equipment, the service vehicle and work areas in a clean, safe and serviceable condition.
• Undertake occasional field-service work at other customer locations, including planned servicing, breakdown attendance and short-term operational support.
• Manage the daily workload in line with customer demand, service schedules and agreed priorities, escalating complex technical issues when necessary.
• Build and maintain a positive working relationship with customer representatives, operators and site teams while delivering a high standard of service.
• Act as the principal day-to-day engineering contact for the customer, providing professional technical advice and regular updates on repair progress.
• Identify and request replacement parts and consumables, monitor outstanding requirements and help maintain appropriate stock levels for the resident site.
• Complete service reports, job sheets, timesheets and inspection records accurately through the PDA system, including details of work completed and parts used.
• Conduct routine safety inspections, identify defects and advise the customer of any equipment that requires further attention or should be removed from service.
• Maintain technical knowledge through product training and continuous professional development, sharing relevant information with colleagues and the customer where appropriate

The above list of responsibilities is not exclusive or exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. As well as other duties relevant to your experience.

• NVQ in Mechanical Engineering (or equivalent)
• Analytical with an eye for detail
• Excellent communications skills
• Professional and strong interpersonal skills
• Able to work to tight deadlines
• Flexible and willing to contribute by helping others
• Have the ability to understand, manage and prioritise jobs to suit the customers’ requirements
• Experience in materials handling industry or similar
• Good working knowledge of f iel d / ser vice work based sys tems us ing a tablet such as P rotean .
• S trong techni cal know ledg e of Forklift trucks and associa ted equipment.

What We Offer

Remuneration : We offer a competitive salary

Development : We are committed to investing in our people, so we invest in you. Development is in your hands and we want to enable this so your progression at Bennie is only limited by what you want to achieve.

Wellbeing: O n-site small gym.

Pets: Office based employees are invited to bring their well-behaved dogs in to the office.

Finally , Our long-standing family tradition, of giving staff a Christmas turkey

Part of The Bennie Group
A family of great companies