Service Administrator: Customer Care & Scheduling

Survitec Group Ltd.; Birkenhead; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days holiday entitlement

Birthday off

Pension scheme

Life Assurance

Training & Professional Development

Job summary

Survitec Group Ltd. in Birkenhead is seeking a Service Administrator to join our Marine division. You will be the frontline for processing customer orders, planning technician schedules, coordinating resources and ensuring accurate invoicing.

You will communicate with customers, provide quotes, issue certificates, update systems, and support servicing projects from start to finish, while proactively maintaining CRM and ERP data to deliver a seamless service experience.

Qualifications

• Previous administration experience, ideally within a service environment.
• Proficient in Microsoft Office applications.
• Strong organisational skills and keen attention to detail.
• Self-motivated with the ability to manage multiple tasks independently.
• Experience with ERP platforms is desirable.

Responsibilities

• Record and process customer orders, including custom and special orders that may require additional resources for deliver
• Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries / complaints about work in progress
• Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case
• Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing business
• Respond to and resolve complex or advanced issue escalations promptly and appropriately
• Plan and coordinate technicians to deliver servicing installation, maintenance and repairs
• Schedules/trip reports once the servicing has been carried out and sending to client where applicable
• Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies)
• Collaborate with stores colleagues and monitors stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity
• To ensure the IFS system is maintained relating to Hire & Service Liferafts/Lifejackets and invoices generated as required
• Use & maintain all CRM details as required
• Other responsibilities can be assigned by manager and may vary
• You will have the opportunity to develop in your role and feel proud of the work you do.

Skills

Administration experience

Microsoft Office

Organisational skills

Attention to detail

Multitasking

Self-motivation

Tools

ERP systems

Job description

Survitec Group Ltd. in Birkenhead is seeking a Service Administrator to join our Marine division. You will be the frontline for processing customer orders, planning technician schedules, coordinating resources and ensuring accurate invoicing.

You will communicate with customers, provide quotes, issue certificates, update systems, and support servicing projects from start to finish, while proactively maintaining CRM and ERP data to deliver a seamless service experience.